Customer Service Representative

Fortune Brands Innovations, Inc. is an industry-leading innovation company focused on creating smarter, safer and more beautiful homes and improving lives. Our driving purpose is that we elevate every life by transforming spaces into havens. We believe our work and our brands can have incredibly positive impacts for not just our business and shareholders, but for people and the planet, too.

When you join Fortune Brands, you become part of a high-performing team who are empowered to think big, learn fast and make bold decisions. We support an inclusive and diverse culture where everyone is encouraged and empowered to be their authentic selves, and where our differences and unique perspectives are a key strength.

Explore life at Fortune Brands here.

• Have a passion to support and solve customer inquiries by going above and beyond consistently.

• Provide first class customer support through a variety of channels; inbound/outbound calls and email.
• Support customers in accurately processing orders, providing status of existing orders, updating customer records, troubleshooting technical product inquiries and warranty support in a timely, professional manner.
• Consistently and accurately use CRM technology (Dynamics), advanced phone systems (CXOne) and Oracle ERP to support customer and team needs.
• Identify and recommend customer service and process enhancements that elevate our service to our customers.

• 3+ years of previous experience in a product-based customer support function.
• Strong attendance and punctuality are required.
• Excellent verbal and written communication skills, bilingual in Spanish is a plus.
• Excellent follow-through, attention to details, problem-solving, communication, customer service and organizational skills.
• Be able to maintain a positive outlook while exercising adaptability and teamwork in the workplace.
• The ability to perform appropriately under stress and with displeased customers.
• Basic mechanical aptitude, ability to understand technical product issues.
• Microsoft Office and Excel skills required.
• High school degree or equivalent required

Fortune Brands believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is  $33,300 USD - $45,760 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location.  In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based sales incentive plan. 

At Fortune Brands, we support the overall health and wellness of our associates by offering comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates’ unique needs. This includes robust health plans, a market-leading 401(k) program with a company contribution, product discounts, flexible time off benefits, inclusive fertility/adoption benefits, and more. We offer numerous Employee Resource Groups to support inclusivity and our associates’ feeling of belonging at work.

Fortune Brands is a brand, innovation and channel leader focused on exciting, supercharged categories in the home products, security and commercial building markets. Our portfolio of brands includes Moen, House of Rohl, Aqualisa, SpringWell, Therma-Tru, Larson, Fiberon, Master Lock, SentrySafe and Yale residential.

Fortune Brands is headquartered in Deerfield, Illinois and trades on the NYSE as FBIN.

Equal Employment Opportunity

FBIN is an equal employment opportunity employer and does not discriminate against any applicant based on race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability, marital status, protected veteran status, sexual orientation, genetic history or information, or any other legally protected characteristic.

Reasonable Accommodations

FBIN is committed to working with and providing reasonable accommodation to applicants with disabilities. If you need a reasonable accommodation for any part of the application or interview process, please contact us at [email protected]  and let us know the nature of your request along with your contact information. Resumes submitted to this email address will not be responded to.