Manage pre-sales and post-sales customer operations, deployment planning, and customer relationships with a focus on continuous improvement in the warehouse automation sector.
About Cyngn
Based in Mountain View, CA, Cyngn is a publicly-traded autonomous technology company. We deploy self-driving industrial vehicles like forklifts and tuggers to factories, warehouses, and other facilities throughout North America. To build this emergent technology, we are looking for innovative, motivated, and experienced leaders to join us and move this field forward. If you like to build, tinker, and create with a team of trusted and passionate colleagues, then Cyngn is the place for you. Key reasons to join Cyngn:
We are small and big.
With under 100 employees, Cyngn operates with the energy of a startup. On the other hand, we’re publicly traded. This means our employees not only work in close-knit teams with mentorship from company leaders—they also get access to the liquidity of our publicly-traded equity.
We build today and deploy tomorrow.
Our autonomous vehicles aren’t just test concepts—they’re deployed to real clients right now. That means your work will have a tangible, visible impact.
We aren’t robots. We just develop them.
We’re a welcoming, diverse team of sharp thinkers and kind humans. Collaboration and trust drive our creative environment. At Cyngn, everyone’s perspective matters—and that’s what powers our innovation.
About this role:
-Deployment Planning: Manage & support pre-sales solution engineering, including customer validation, application design, deployment planning, and KPI identification
-Deployment Operations: Manage & support post-sales customer operations, including training, deployment launch, and execution to KPIs
-Internal Operational Support: Work closely with internal teams to continuously improve the Cyngn deployment process and ensure seamless alignment between our sales strategies and product capabilities
-Program Support: Collaborate with program management team to plan vehicle and employee resources for future deployments
-Customer Success: Manage customer relationships post-sale, ensuring our product capabilities and safety specifications are reflected in customer operations
-Voice of the Customer: Act as a liaison between our clients and our Product and Engineering teams, providing crucial feedback to enhance our products and strategies.
-Sales / Validation: Assist sales when needed as a subject matter expert in Cyngn technology to validate prospective customers, deep dive into Cyngn product offerings, and discuss EAS integration into customer workflow
-Continuous Improvement: Improve internal sales, deployment, and product processes. Looking for ways to streamline and incorporate industrial engineering lean principles into all aspects of the job
Qualifications
- Demonstrated experience in sales, operations, or program management, preferably in the warehouse automation, manufacturing, or logistics sectors
- Previous work with AGVs, AMRs, or other autonomous mobile equipment is a huge plus
- Previous work experience interacting with various forms of warehouse automation is a huge plus
- Strong skills in communication, organization, presentation, and project management.
- Familiarity with CRM software, Google Suite, Microsoft Excel, and presentation tools (PowerPoint, Canva, Google Slides).
- Willingness to travel 25-50% of the time to customer sites for sales visits as well as customer installations
- Ability to work independently and thrive in a fast-paced, startup environment with the ability to be flexible with responsibilities and wear many hats
- Desire to learn, be curious, and creative with customers needs and possible solutions
- Ability to produce results that rely on cross-functional teams like sales, business development, product management, engineering, and customer success
- Education: Bachelor’s or Master’s degree in Industrial Engineer, Robotics, Mechanical Engineering, Electrical Engineering, or a related field.
- Experience: 5-7+ years of relevant experience
Benefits & Perks
- Health benefits (Medical, Dental, Vision, HSA and FSA (Health & Dependent Daycare), Employee Assistance Program, 1:1 Health Concierge)
- Life, Short-term and long-term disability insurance
- Company 401(k)
- Commuter Benefits
- Flexible vacation policy
- Remote or hybrid work opportunities
- Sabbatical leave opportunity after 5 years with the company
- Paid Parental Leave
- Daily lunches for in-office employees and fully-stocked kitchen with snacks and beverages
- Monthly meal and tech allowances for remote employees
Top Skills
Canva
Crm Software
Google Slides
Google Suite
Excel
PowerPoint
Cyngn Menlo Park, California, USA Office
1015 Obrien Dr,, Menlo Park, CA, United States, 94025
Similar Jobs
Information Technology
The Principal Solution Architect develops Hybrid Infrastructure solutions, provides consultative guidance, and supports IBM Z Systems environments to drive business growth and strategic customer relationships.
Top Skills:
Hardware Configuration Manager (Hcm)Hardware Management Console (Hmc)Ibm TsoIbm Z SystemsIbm ZosSupport Element
Information Technology
The Principal Solution Architect will provide pre-sales consultancy for Hybrid Infrastructure solutions, architecting GPU-based systems, mentoring teams, and driving customer relationship management for business growth.
Top Skills:
AnsibleGpuaasIce ClusterwareKubernetesNeocloudNetrisPowerscalePythonRafaySlurmTerraform
Information Technology
The Sales Manager leads and develops a team of Client and Account Executives to drive strategic sales growth across the Southwest markets, manage client relationships, and achieve business objectives.
What you need to know about the San Francisco Tech Scene
San Francisco and the surrounding Bay Area attracts more startup funding than any other region in the world. Home to Stanford University and UC Berkeley, leading VC firms and several of the world’s most valuable companies, the Bay Area is the place to go for anyone looking to make it big in the tech industry. That said, San Francisco has a lot to offer beyond technology thanks to a thriving art and music scene, excellent food and a short drive to several of the country’s most beautiful recreational areas.
Key Facts About San Francisco Tech
- Number of Tech Workers: 365,500; 13.9% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Google, Apple, Salesforce, Meta
- Key Industries: Artificial intelligence, cloud computing, fintech, consumer technology, software
- Funding Landscape: $50.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Sequoia Capital, Andreessen Horowitz, Bessemer Venture Partners, Greylock Partners, Khosla Ventures, Kleiner Perkins
- Research Centers and Universities: Stanford University; University of California, Berkeley; University of San Francisco; Santa Clara University; Ames Research Center; Center for AI Safety; California Institute for Regenerative Medicine
