As a Customer Success Engineer, you will manage relationships with customers, facilitate automation, and collaborate with engineering on product improvements. You'll track performance, gather feedback, and identify growth opportunities.
Company Description
BackOps is at the forefront of supply chain intelligence, leveraging advanced AI to optimize logistics processes. Our solutions empower logistics teams to maximize efficiency and focus on mission-critical initiatives. We are dedicated to transforming the supply chain industry through innovative technology and data-driven insights.
About the Role
We’re looking for a Technical Account Manager who loves connecting dots between customers, data, and product. You’ll be the bridge between our customers and engineering team, helping shape what we build next while driving adoption and growth within some of the most forward-thinking companies in logistics and supply chain.
You’ll lead weekly syncs with customers, surface insights that guide product priorities, and identify ways our platform can automate more of their operations. This role blends relationship management, technical understanding, and a sharp eye for opportunities, perfect for someone who wants to have both customer and product impact.
What You’ll Do
• Own the relationship with a portfolio of customers from onboarding to growth.
• Run weekly or bi-weekly meetings to track performance, gather feedback, and plan new automations.
• Translate customer feedback into product requests and partner closely with engineering to deliver solutions.
• Understand each customer’s workflow deeply enough to make smart recommendations that save time and money.
• Spot expansion opportunities and work with sales leadership to grow each account.
• Keep projects organized, track requests, and ensure nothing falls through the cracks.
• Serve as the internal advocate for your customers — driving visibility, action, and impact.
What We’re Looking For
• 5+ years in a customer-facing and technical role (Technical Account Manager, Solutions Engineer, or Implementation Manager).
• Strong organizational skills with an obsession for follow-through.
• Ability to explain technical details to non-technical audiences.
• Experience working cross-functionally with engineering and product teams.
• A proactive mindset — you don’t wait to be told what’s broken, you find and fix it.
• Startup DNA: adaptable, curious, and ready to own outcomes.
Bonus Points
• Experience in logistics, supply chain, or automation technology.
• Background in SaaS, integrations, or data-heavy products.
Benefits & Perks
We take care of our team so you can do your best work.
• Competitive salary and performance-based incentives
• 401(k) plan
• Comprehensive health, dental, and vision coverage
• Daily meals and snacks provided in-office
• Hybrid schedule
• FTO
• Regular team bonding events, offsites, and learning opportunities
Top Skills
AI
Automation
Logistics
SaaS
BackOps AI San Francisco, California, USA Office
San Francisco, CA, United States
Similar Jobs
Cloud • Software
As a Senior Customer Success Engineer, you will help customers optimize their use of the Datagrid platform, guiding them with technical and strategic insights, and supporting their success through strong communication and collaboration.
Top Skills:
Agentic AiAIAPIsDataData PipelinesLlmsSaaS
Software
The Optical Customer Success Engineer at Nokia provides expert technical support, cultivates customer relationships, and ensures delivery of high-quality service. They facilitate onboarding, track customer metrics, and partner with various teams to enhance customer experience and support product adoption.
Top Skills:
Salesforce CRM
Artificial Intelligence • Big Data • Information Technology • Machine Learning • Natural Language Processing • Generative AI
Provide technical post-sales support for GenAI customers: onboard and integrate Galileo's observability platform, customize solutions, troubleshoot LLM-based systems and RAG/multi-agent workflows, drive adoption, run trainings, and relay customer feedback to product and engineering.
Top Skills:
Agentic WorkflowsCrewaiLangchainLanggraphLlmsMulti-Agent WorkflowsOpenai Agents SdkOpenai ApisPandasPythonRag SystemsTypescript
What you need to know about the San Francisco Tech Scene
San Francisco and the surrounding Bay Area attracts more startup funding than any other region in the world. Home to Stanford University and UC Berkeley, leading VC firms and several of the world’s most valuable companies, the Bay Area is the place to go for anyone looking to make it big in the tech industry. That said, San Francisco has a lot to offer beyond technology thanks to a thriving art and music scene, excellent food and a short drive to several of the country’s most beautiful recreational areas.
Key Facts About San Francisco Tech
- Number of Tech Workers: 365,500; 13.9% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Google, Apple, Salesforce, Meta
- Key Industries: Artificial intelligence, cloud computing, fintech, consumer technology, software
- Funding Landscape: $50.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Sequoia Capital, Andreessen Horowitz, Bessemer Venture Partners, Greylock Partners, Khosla Ventures, Kleiner Perkins
- Research Centers and Universities: Stanford University; University of California, Berkeley; University of San Francisco; Santa Clara University; Ames Research Center; Center for AI Safety; California Institute for Regenerative Medicine
