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Account Manager (IC)
Location: Remote (U.S.) — East Coast or Central time zones preferred
About the Company
We’re a fast-growing SaaS company helping businesses connect the physical and digital worlds through modern technology. With a global customer base and strong momentum across Enterprise and SMB segments, we’re scaling our Customer Success organization to deepen relationships, drive adoption, and grow revenue.
About the Role
We’re hiring an Account Manager to join a growing post-sales team consisting of three Customer Success Managers, a VP of Customer Success, and five Support Agents. This is a remote role, but candidates based on the East Coast or Central U.S. are preferred to better align with customers in Europe and team members in India.
This position is revenue and expansion-focused — responsible for uncovering whitespace, driving product adoption, and growing revenue across a portfolio of ~150 Enterprise and SMB accounts. You’ll work closely with CSMs, Product, and Sales to lead commercial conversations and drive strong Net Revenue Retention (NRR) and Net Dollar Retention (NDR). You’ll also play a key role in partnering with Marketing and MarTech teams, helping customers connect offline experiences to measurable digital outcomes.
Responsibilities
Own revenue growth across a portfolio of ~150 Enterprise and SMB accounts.
Identify whitespace opportunities and lead upsell, cross-sell, and renewal discussions.
Build relationships with senior stakeholders, especially within Marketing and MarTech functions.
Develop account plans linking adoption signals to expansion opportunities.
Collaborate with CSMs to strengthen retention and expansion strategy.
Partner with RevOps to forecast and track expansion pipeline performance.
Refine best practices for multi-threading, whitespace analysis, and renewals.
Work cross-functionally with Product, Marketing, and Sales to influence strategy and improve customer experience.
About You
5+ years in Account Management or Enterprise/Mid Market Sales at a SaaS company
Your core KPIs are expansion and revenue. You apply commercial rigor to grow accounts through structured upsell/cross-sell motions and disciplined pipeline management
You’re critically thinking about Identifying whitespace and developing account plans that link adoption signals to expansion opportunities.
Experience selling into Marketing or MarTech buyers preferred
Commercially savvy with a strong understanding of NRR/NDR levers and forecasting
Why Join
Join a collaborative team under experienced leadership (VP of CS).
Direct impact on customer growth and retention metrics (NRR/NDR).
Competitive compensation + equity upside.
Comprehensive health, wellness, and learning benefits.
Opportunity to work remotely while collaborating with a global team across the U.S., Europe, and India.
Comp:
OTE target is $200K + 25% of your OTE in equity
MileIQ San Francisco, California, USA Office
San Francisco, CA, United States, 94104
What you need to know about the San Francisco Tech Scene
San Francisco and the surrounding Bay Area attracts more startup funding than any other region in the world. Home to Stanford University and UC Berkeley, leading VC firms and several of the world’s most valuable companies, the Bay Area is the place to go for anyone looking to make it big in the tech industry. That said, San Francisco has a lot to offer beyond technology thanks to a thriving art and music scene, excellent food and a short drive to several of the country’s most beautiful recreational areas.
Key Facts About San Francisco Tech
- Number of Tech Workers: 365,500; 13.9% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Google, Apple, Salesforce, Meta
- Key Industries: Artificial intelligence, cloud computing, fintech, consumer technology, software
- Funding Landscape: $50.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Sequoia Capital, Andreessen Horowitz, Bessemer Venture Partners, Greylock Partners, Khosla Ventures, Kleiner Perkins
- Research Centers and Universities: Stanford University; University of California, Berkeley; University of San Francisco; Santa Clara University; Ames Research Center; Center for AI Safety; California Institute for Regenerative Medicine
