Customer Success Manager DACH

About Us

SUSE is a global leader of  enterprise open source software. By transforming community innovations into secure, sovereign and AI-ready solutions, SUSE empowers customers to escape vendor lock-in and regain control of their IT destiny. Through industry-leading Linux, Kubernetes, Edge and AI infrastructure solutions, SUSE delivers the flexibility to innovate everywhere—from the data center to multi-cloud and out to the edge. Only SUSE also manages many Linux and Kubernetes distributions. At SUSE, Choice Happens because we prioritize community, interoperability and relentless innovation. Discover how we power mission-critical resilience at www.suse.com. 

Job Description

Customer Success at SUSE is a strategic function that owns the customer's realized value across the full lifecycle. As a CSM you guide enterprise customers from ambition to outcome: the customer drives the transformation, and you make sure they have the strategy, the enablement and the SUSE resources to succeed. You will own a portfolio of enterprise accounts in DACH and be accountable for our three Customer Success pillars: retention, adoption and expansion. Through these, you help to positively impact SUSE's GRR and NRR, giving your work direct visibility at the heart of the business.

Focus Area

• Shape the success strategy together with your customers. Co-create outcome-based Customer Success Plans that reflect their business objectives, and keep customer and SUSE teams aligned on shared goals through regular executive touchpoints.

• Turn adoption into measurable value. Guide customers from deployment to value realization across the SUSE portfolio (Linux, Cloud Native, Edge and AI solutions), and make that value visible to their leadership in their language: resilience, sovereignty, cost of ownership, time to market.

• Own retention and shape growth. Carry accountability for renewal health and gross retention across your accounts, maintain clear insights into the status of your accounts and renewals, and partner with Sales to convert value delivered into expansion.

• Build trusted executive relationships. Foster management-level connections between your customers and SUSE leadership, and grow into the advisor customers involved early in their strategic decisions.

• Orchestrate SUSE around the customer. Mobilize Support, Consulting, Engineering and Training & Enablement behind your customers' priorities, and keep the customer experience connected and consistent across all SUSE teams.

• Bring the customer's voice inside. Translate real-time customer health and adoption insight into input for our product, services and go-to-market teams, so the portfolio evolves with the market.

About You

• Proven experience in a Customer Success or comparable (post)sales strategic role in the DACH enterprise market

• Based in DACH 5-10% travel

• Fluent in German and English; both are required for this role

• Comfortable engaging senior IT and business leaders, and skilled at mobilizing internal cross-functional teams

• A track record of driving retention and account growth through strong customer outcomes

• Strategic thinker with a hands-on approach and strong commercial instincts

• Knowledge of the IT infrastructure and open source markets; affinity with Kubernetes, Linux and cloud native ecosystems is a plus

Job

What We Offer 

We empower you to be bold, driving your career to create the future you want. We celebrate and reward your achievements.  

SUSE is a dynamic environment that is evolving rapidly, thus requiring agility, strong entrepreneurship and an open mind. 

This is a compelling opportunity for the right person to join us as we continue to scale and prosper.   

If you’re a big thinker, obsessed by execution and thrive in a dynamic environment in which you can tangibly create a lasting legacy, then please apply now!  

We give you the freedom to be yourself. You will work in a global community of unique individuals – like you – with different backgrounds, talents, skills and perspectives. A truly open community where everyone is welcome, has a voice and is encouraged to reach their full potential regardless of age, gender, race, nationality, disability, sexual orientation, religion, or any other characteristics.   

Sounds like the right fit for you? Click Apply to submit your resume. A recruiter will contact you if your skills match our current or any future positions. In the meantime, stay updated on the latest SUSE news and job vacancies by joining our Talent Community.

SUSE Values 

SUSE's culture is centered on four key values - Choice, Community, Trust, and Innovation - which are deeply integrated with our open source ethos. SUSE fosters a diverse and inclusive environment where our people are encouraged to be themselves.

Choice: 

We are continuously making choice happen 

We are accountable for our choices 

We never get complacent

Community: 

Nobody is smarter than everybody 

We embrace diversity of thought 

We are “open source first, upstream first” where collaboration benefits all

Trust: 

We are trusted to deliver with integrity 

We offer trust by default, and do not wait for it to be earned

We foster an environment where everyone trusts each other 

Innovation: 

We foster a culture of experimentation, and embrace change by challenging the norm

We are committed to continuous improvement, creativity and adaptability 

Ideas are great, but without execution they are just ideas