As a Customer Success Manager, you'll ensure high customer adoption and business value of Pigment for Enterprise accounts, manage implementations, and develop strong relationships with executive sponsors.
Join Pigment: The AI Platform Redefining Business Planning
Pigment is the AI-powered business planning and performance management platform built for agility and scale. We connect people, data, and processes in one intuitive, feature-rich solution, empowering every team - from Finance to HR - to build, adapt, and align strategic plans in real time.
Founded in 2019, Pigment is one of the fastest-growing SaaS companies globally. Industry leaders like Unilever, Uber, Anthropic, Snowflake or Siemens, use Pigment daily to make more informed decisions and confidently navigate any scenario.
With a team of 700+ across Paris, London, New York, Toronto, San Francisco and Austin, we've raised nearly $400M from top-tier investors and were named a Visionary in the 2024 Gartner® Magic Quadrant™ for Financial Planning Software.
At Pigment, we take smart risks, celebrate bold ideas, and challenge the status quo - all while working as one team. If you're driven by innovation and ready to make an impact at scale, we’d love to hear from you.
Additional Responsibilities:
- Manage customer implementations of Pigment, ensuring that customers understand the platform's value and attain a high level of adoption.
- Navigate through multiple departments within an organization to expand use cases and the business value of Pigment.
- Deliver awe-inspiring presentations and trainings; provide recommendations on insightful best practices, and structure creative solutions to optimize engagement.
- Lead the development of the Pigment community through thought leadership, events, and developing best practices.
- Develop deep product expertise and creativity, working closely with our product team on the product vision and roadmap.
Minimum Requirements:
- BA/BS degree required, MBA or other relevant advanced degree preferred.
- 3 years of experience in customer success, account management or a similar role within a software/SaaS company.
- You have a proven track record of effectively managing a high-volume of Enterprise-level accounts; driving customer adoption, satisfaction, renewals, and expansion.
Preferred Qualifications:
- 5 years of experience in account management, sales, or professional services at a software/SaaS company.
- Proven track record of building strong C-level executive relationships and demonstrating a deep sense of empathy and dedication.
- Experience preparing and delivering presentations targeted to a senior audience.
- Ability to explain technical solutions, establish goals, develop opportunities, and provide reporting/dashboards to identify trends and improve the customer experience.
- Experience deploying SaaS platforms across enterprise organizations and driving long-term engagement.
- Strategic thinker who is comfortable in a fast-paced, always-on, highly ambiguous start-up environment.
What we offer:
- Competitive compensation package, Salary Range: (NYC / SF: $150,000 - 165,000 OTE)
- We encourage you to take the time you need. When you work hard, we know you also need to rest, which is why we offer generous time off and parental leave policies
- Along with one company offsite every year, we have brand new offices at the heart of major cities including New York, Toronto, Paris, and London
- High-end equipment (based on stock/availability) to do your work in the best conditions
How we work:
- Thrive Together — We win as a team and do right by our colleagues, customers, partners, and community.
- Never Settle — We operate with rigor, ambition, and a constant drive to improve.
- Go for it — We are action-oriented and believe learning comes through execution.
- Be real, be humble — We lead with empathy, openness, and honest feedback.
- Champion our Customer — We solve what matters most and help customers succeed in complex environments.
We conduct background checks as part of our hiring process, in accordance with applicable laws and regulations in the countries where we operate. This may include verification of employment history, education, and, where legally permitted, criminal records. Any checks will be conducted lawfully prior to formal employment contracts being signed, with candidate consent, and information will be treated confidentially.
Pigment is an equal opportunity employer. We believe diversity is a strength and fosters innovation. We are committed to enabling everyone to feel included and valued at the workplace. All qualified applicants will receive consideration for employment without regard to age, color, family, gender identity, marital status, national origin, physical or mental disability, sex (including pregnancy), sexual orientation, social origin, or any other characteristic protected by applicable laws. We may process your personal data in accordance with our HR Data Protection Notice.
Similar Jobs
Healthtech • Social Impact • Software
Provide phone and live-chat billing support to clients and therapists. Troubleshoot platform and insurance-related issues, explain benefits, interpret EOBs, educate users, identify root causes, and collaborate with Product teams to improve the platform. The role requires empathy, independent remote work, problem-solving, quantitative performance management, and experience with commercial and government payors.
Top Skills:
AvailityClaim MdCptIcd-10
Financial Services
Designs and scales experiential learning programs that build employee AI fluency across roles and regions. Responsibilities include needs analysis, curriculum and journey design, tool-specific training for generative AI and Microsoft Copilot, content QA, learner testing, stakeholder collaboration, measurement planning, benchmarking, and responsible AI education. The role partners with HR, technology, analytics, compliance, product, and business teams to drive AI adoption in a regulated enterprise environment.
Top Skills:
Generative AiMicrosoft Copilot
Financial Services
Designs, develops, and troubleshoots secure software and security engineering solutions using Java, Spring, and AWS. Builds scalable cloud applications, writes production code, resolves high-impact incidents, improves architecture and coding practices, and implements security policies and best practices. The role also requires CI/CD, testing, database, REST API, Agile, and application resiliency expertise, with preferred experience in Terraform, Docker, Kubernetes, monitoring tools, and third-party integrations.
Top Skills:
ApicaAWSCi/CdDockerDynatraceGitJ2EeJavaJenkinsJpaJunitKubernetesMavenMockitoNoSQLRdbmsRestful Web ServicesSelenium GridSplunkSpring AopSpring BootSpring FrameworkSpring Hibernate OrmSpring IntegrationSpring JdbcSpring MvcTerraformTest Driven Development
What you need to know about the San Francisco Tech Scene
San Francisco and the surrounding Bay Area attracts more startup funding than any other region in the world. Home to Stanford University and UC Berkeley, leading VC firms and several of the world’s most valuable companies, the Bay Area is the place to go for anyone looking to make it big in the tech industry. That said, San Francisco has a lot to offer beyond technology thanks to a thriving art and music scene, excellent food and a short drive to several of the country’s most beautiful recreational areas.
Key Facts About San Francisco Tech
- Number of Tech Workers: 365,500; 13.9% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Google, Apple, Salesforce, Meta
- Key Industries: Artificial intelligence, cloud computing, fintech, consumer technology, software
- Funding Landscape: $50.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Sequoia Capital, Andreessen Horowitz, Bessemer Venture Partners, Greylock Partners, Khosla Ventures, Kleiner Perkins
- Research Centers and Universities: Stanford University; University of California, Berkeley; University of San Francisco; Santa Clara University; Ames Research Center; Center for AI Safety; California Institute for Regenerative Medicine
