Customer Success Manager, Mid -Market

Dot Compliance is a leading provider of cloud Quality and Compliance management solutions for the life science industry. Dot’s SaaS solutions are based on the world’s most innovative cloud technology provider, salesforce.com. We are a young and innovative software company, looking to dramatically change how pharma, biotech and medical device companies manage their quality and compliance regulated processes.

We are looking for a Customer Success Manager (CSM) to become an integral part of our Mid-Market Customer Success team. As a CSM, you will lead Mid-Market customers through their journey at Dot Compliance, facilitate adoption and ensure engagement. You will be working in collaboration with the customers along with our services, support, product, and sales teams.

Our ideal candidate should be passionate about learning innovative technologies, organizing information & data, working according to procedures and regulatory requirements, and keen on becoming a part of a growing and dynamic team. You will succeed in this role if you are a problem solver who likes to work with people to derive the best solution for both the customer and Dot. Customer success is our top value, and this role requires individuals to be customer service-oriented. 

Why Join Us?

• We adhere to our values – Customer Success, Sense of Urgency, Employee Empowerment, Collaboration and Respect, and Doing the Right Thing
• Competitive salary and benefits package
• Generous PTO/Vacation plan
• Paid holidays
• 401(k) plan with company match
• Professional growth and development
• Fully remote environment

• 2 + years of experience in a customer success management role working with Mid-Market customers, including value-driven adoption
• Excellent written and oral communication skills. 
• eQMS experience is highly valued.
• People-oriented and high social skills. 
• Technical orientation is a must. 
• Independent learner with the ability to adapt and understand concepts with agility. 
• Team Player, able to excel in a rapidly changing, hyper-growth start-up environment. 
• Excellent presentation skills. 
• Knowledge of Salesforce administration or development - Preferred
• Knowledge in QA or software validation - Preferred
• Knowledge of the life science industry - Preferred