Customer Success Manager (Sustainability Solutions)

Location: United States, United Kingdom, Europe (Remote)

Worldly is the world’s most comprehensive impact intelligence platform — delivering real data to businesses on impacts within their supply chain. Worldly is trusted by 40,000 global brands, retailers, and manufacturers to provide the single source of ESG intelligence they need to accelerate business and industry transformation.

Through strategic and meaningful customer relationships, Worldly provides key insights around supplier performance, product impact, trends analysis, and compliance. When a company wants to change how business is done, we enable that systemic shift.

Backed by a dedicated global team of individuals aligned by values, Worldly proudly operates as a public benefit corporation with backing from mission-aligned investors. Want to learn more? Read our story.

The Customer Success Manager, Sustainability, is responsible for helping customers turn sustainability goals into structured, executable programs. You will own a portfolio of accounts, working directly with customers to define success outcomes, build execution plans, and drive adoption of Worldly’s platform. You will proactively engage customers throughout their sustainability journey, identify risks and opportunities before they surface, and hold programs accountable to clear milestones. You will take a holistic view of each account, connecting tools, teams, and workflows to move things forward.

• Partner with customers to define clear sustainability goals and success metrics

• Build structured, actionable execution plans using Worldly tools and solutions

• Drive implementation of customer programs, ensuring progress against defined milestones

• Take a holistic view of customer programs, connecting multiple tools, workflows, and stakeholders

• Identify gaps, risks, and opportunities, and proactively adjust plans to ensure success

• Manage a portfolio of customers, ensuring strong engagement, retention, and satisfaction

• Act as the primary implementation point of contact, coordinating across internal teams to support customer needs

• Monitor performance against KPIs and provide ongoing guidance to improve outcomes

• Lead onboarding and adoption efforts, ensuring customers are set up for long-term success

• Understand customer sustainability priorities (e.g., carbon, water, compliance, social impact)

• Recommend relevant Worldly tools and approaches to support those priorities

• Translate sustainability data and insights into clear next steps for customers

• Partner with Sales/Growth to support solution alignment for new and expanding customers

• Provide feedback to Product teams based on customer needs and implementation challenges

• Contribute to evolving Customer Success programs, playbooks, and best practices

• 4 to 7 years of experience in customer success, program management, consulting, or sustainability roles

• Proven experience building or executing programs (not just advising on them)

• Strong ability to translate high-level goals into structured, actionable plans

• Experience managing multiple stakeholders and driving projects forward

• Excellent communication and relationship management skills

• Comfort operating in fast-paced, evolving environments

• Experience at a boutique consultancy or in-house at a brand (e.g., sustainability, ESG, or supply chain roles)

• Familiarity with sustainability frameworks (e.g., CSRD, GHG Protocol)

• Experience with tools like the Higg Index or similar platforms

• Background in consumer goods, apparel, or retail industries

• Experience working in a remote, global environment

• Comprehensive benefits offerings. 90% employee premium and 75% spouse/dependent premium covered by Worldly.

• Company-sponsored 401k with up to 4% match.

• Incentive Stock Options

• 100% Parental Paid Leave

• Unlimited PTO

• 13 company holidays

Our team is motivated to transform the way products are made. By helping our customers succeed in a new era of sustainable production, we are able to build technology that makes a difference on a planetary level.

Our team represents over 15 countries, and brings unique experiences from technology to farming to the table. Surround yourself with kind, enthusiastic, and dedicated people who put collaboration and growth at the center of our shared goals.

Benefits and Perks

• Earn a competitive salary and performance-based bonuses. Get healthcare, retirement matching, and equity for US employees.

• Use the office stipend to get the supplies you need. Combat zoom fatigue with no-meeting Fridays.

• Flexible time off. Take the time you need to recharge. Our culture encourages team members to explore and rest to be their best selves.

• We're remote, not lonely. Join the culture committee, coffee chats, or a variety of other interest groups.

Roles at Worldly may require occasional travel to support business needs, including but not limited to team collaboration, customer engagement, or company events.

We believe it’s essential to reflect the diversity of those we strive to serve. True innovation happens when everyone has room at the table, including the tools, resources, and opportunity to excel. We’re dedicated to building a culturally and experientially diverse team that leads and works with empathy and respect.

Annual Base Salary:

• $125,000 -$150,000 USD Annually (US Range)

• $96,000 - $115,000 USD Annually (UK Range)

• $87,000 - $105,000 USD Annually (EU Range)

10% Annual Bonus Potential + 5% Variable Incentive

Incentive Stock Option Package

Work-From-Home Stipends

*Final compensation figures will be determined based on a wide variety of factors, including experience and location. These factors will be evaluated and considered by Worldly throughout the entirety of this process.

**For candidates located outside the U.S., the salary range listed in USD will be paid in the local currency equivalent at the time of offer using the then-current exchange rate.