Manage assigned Convene client accounts, build long-term customer relationships, understand client needs, provide product best-practice guidance, identify upselling and referral opportunities, participate in recurring business meetings, and maintain accurate CRM records of client interactions and opportunities.
Azeus Systems Limited is looking for a Customer Success Manager to be part of our growing sales force for our product, Convene. Convene is a meeting and collaboration solution for Boards and Senior Leadership Teams. Convene has already been recognized by reputable institutions across the globe. Our client base has grown exponentially, and we have extended our global footprint in over 100 countries.
As a Customer Success Manager, you will play an important role in ensuring our clients maximize the value of Convene, build strong long-term relationships, and identify opportunities to further support their business needs.
Visit azeusconvene.com for more information.
Responsibilities
- Report to the Regional Manager and Head of Global Customer Success
- Manage assigned client accounts and ensure timely and effective account follow-through.
- Proactively engage with clients to understand their needs and guide them on best practices for using Convene.
- Build and maintain strong relationships with existing clients within the assigned region.
- Identify creative opportunities to grow existing accounts through upselling and client referrals, based on customer needs and business requirements.
- Attend weekly and monthly meetings and provide regular updates on account status, customer engagement, and opportunities.
- Maintain accurate and up-to-date records of client interactions, activities, and opportunities in the CRM system.
Qualifications
- 1–3 years of experience in Customer Success, Account Management, Sales, Client Relationship Management, or a related role.
- Experience in a SaaS environment is preferred; experience in the IT or technology industry is also an advantage.
- Strong client relationship management and communication skills, with the ability to understand customer needs and provide appropriate solutions.
- Proactive and customer-focused, with the ability to manage multiple client accounts and priorities effectively.
- Experience using CRM systems is an advantage.
Convene San Francisco, California, USA Office
100 Stockton St, San Francisco, United States
Similar Jobs
Healthtech
Manage strategic customer accounts through onboarding, implementation, data feed configuration, stakeholder engagement, reporting, and ongoing success initiatives. Serve as a strategic advisor and escalation point, analyze performance data, advocate for customer needs, improve processes, and coordinate with Sales, Product, Engineering, and Support to drive measurable outcomes.
Top Skills:
Data FeedsReporting And AnalyticsSystem ConfigurationSystem Integrations
Information Technology
Leads ServiceNow CSM and TPSM process design for customer service, client onboarding, managed services, account management, and technology service delivery. Facilitates discovery and future-state workshops, translates requirements into functional designs and user stories, defines onboarding workflows, and aligns stakeholders with ServiceNow best practices. Provides functional leadership across customer management, case handling, entitlements, service relationships, integrations, CSDM, and ITSM. Supports prioritization, UAT, business readiness, roadmap decisions, and traceability across a large enterprise transformation.
Top Skills:
Agent WorkspaceCmdbCsdmCustomer Service Management (Csm)IntegrationhubItomItsmService Portfolio Management (Spm)ServicenowTechnology Provider Service Management (Tpsm)
Artificial Intelligence • Cloud • Sales • Security • Software • Cybersecurity • Data Privacy
Executes digital customer success motions at scale, researches customer situations, addresses adoption and retention risks, supports renewal forecasting, manages shared inbox inquiries, and maintains accurate Gainsight records. Partners with Sales, Renewals, Support, and Services to drive customer outcomes, resolve challenges, and contribute to digital customer success programs and continuous improvement initiatives.
Top Skills:
Artificial IntelligenceCompassGainsightSalesforce
What you need to know about the San Francisco Tech Scene
San Francisco and the surrounding Bay Area attracts more startup funding than any other region in the world. Home to Stanford University and UC Berkeley, leading VC firms and several of the world’s most valuable companies, the Bay Area is the place to go for anyone looking to make it big in the tech industry. That said, San Francisco has a lot to offer beyond technology thanks to a thriving art and music scene, excellent food and a short drive to several of the country’s most beautiful recreational areas.
Key Facts About San Francisco Tech
- Number of Tech Workers: 365,500; 13.9% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Google, Apple, Salesforce, Meta
- Key Industries: Artificial intelligence, cloud computing, fintech, consumer technology, software
- Funding Landscape: $50.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Sequoia Capital, Andreessen Horowitz, Bessemer Venture Partners, Greylock Partners, Khosla Ventures, Kleiner Perkins
- Research Centers and Universities: Stanford University; University of California, Berkeley; University of San Francisco; Santa Clara University; Ames Research Center; Center for AI Safety; California Institute for Regenerative Medicine
