Manage customer relationships for an AI and automation SaaS platform. Use Customer Success metrics to generate actionable insights, build scalable customer-centric processes, and collaborate with sales and product leadership. The role requires a hands-on, entrepreneurial approach to experimenting with new strategies and supporting renowned customers in a fast-growing company. This is an in-office position at the company’s San Francisco headquarters.
Our client is an AI and automation company that builds
autonomous digital workers designed to optimize sales and customer engagement
processes. Their platform offers AI-powered sales development solutions,
enabling companies to enhance productivity and scale operations without
increasing headcount.
About the Role
Our client’s company builds autonomous digital workers. We
are seeking a Customer Success Manager with experience in fast-growing SaaS /
AI companies. As we help companies scale through AI SDRs, you should have a
background in sales or has extensive experience in working with the sales
persona.
You will work with many of our renowned customers as we
scale rapidly.
Requirements
Core Requirements
- Experience
in a customer-facing role at a high-growth SaaS startup.
- Deep
understanding of Customer Success metrics with a track record of turning
data into actionable insights.
- Proven
experience building and scaling customer-centric processes.
- Hands-on
mindset: willing to operate at all levels and take ownership of tasks.
- Entrepreneurial
mindset with a passion for experimenting and iterating on new strategies.
Benefits
Benefits & Perks
- Opportunity
to shape the Customer Success function at a hyper-growth AI company.
- Fast-paced,
high-impact work environment.
- Direct
collaboration with sales and product leadership.
- In-office
role at San Francisco HQ, working alongside a world-class team.
- Significant
growth opportunities as the company scales.
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