The Customer Success Manager at Kira Learning will support enterprise customers, enhance user experience, and drive customer engagement and product adoption in educational settings.
About Kira Learning
We live in a world where technology is rapidly changing the educational experiences of students and teachers everywhere, and we have the opportunity to shape how this change takes place. It is Kira Learning’s mission to harness transformative AI technologies to make world-class teaching and learning accessible to everyone.
Kira is a rapidly growing startup backed by top-tier Venture Capital funds including New Enterprise Associates (NEA) and Andrew Ng’s AI Fund.
We’re looking for an experienced Customer Success Manager to help build out the function and support our enterprise customers. This person will join a small but mighty team and provide hands-on support to our largest customers to ensure a successful partnership. In this role, you’ll have the chance to personalize your approach with each client and directly impact the expansion and adoption of Kira Learning in K-12 classrooms nationwide. We’re looking for someone who has experience working in education institutions and boards and is comfortable adapting in a changing environment. The ideal candidate is also highly goal-oriented and always hoping to hit or exceed KPIs.
Responsibilities & Duties
- Drive world-class support to Kira Learning’s customer base, including leading differentiated customer experiences for our most valuable (and often complex) customers.
- Create multi-contact relationships with schools and districts by identifying and connecting with stakeholders.
- Communicate with teachers and administrations regularly to ensure successful implementation of Kira Learning.
- Handle customer issues successfully and serve as the escalation point for customer issues.
- Support with teacher professional development through virtual trainings and webinars. Assess and respond to student progress and mastery data to help teachers improve student outcomes.
- Share teacher feedback with curriculum, product and engineering teams.
- Build and provide training, product support and delegation tactics for customer issues.
- Drive alignment towards product and sales improvements with key partner teams, such as Sales, Engineering and Product.
- Provide accurate forecasting and reporting on customer success metrics; regularly escalating any that are at-risk for churn.
- Strategically problem-solve creative solutions for at-risk customers
Experience & Skills
- 3-5 years in the education space, experience as a teacher strongly preferred
- Deep experience in working with local and state educational agencies (e.g., state boards, school districts, etc)
- Highly competent with technical SaaS products and a demonstrated ability to educate others in how to utilize such products
- Strong verbal and written communication skills; you can patiently, professionally and effectively communicate with a diverse and multicultural group of peers across time zones and continents
- Nimble and adaptable. Can roll with the punches and thrive in a fast-paced, early-stage startup environment
- A positive, can-do attitude. You’re not deterred by minor setbacks and are able to swiftly overcome ambiguity
- You believe feedback is a gift. You can thoughtfully share feedback to others as needed, and you can receive feedback and grow from it
- Will consistently cultivate a culture of inclusion where all team members feel a sense of belonging and can bring their authentic selves to work
- Strong proficiency in Google Workspace programs, Microsoft Office Suite
- Proficiency in Hubspot preferred
Background Check: Kira Learning will make a conditional job offer in line with local, state and federal laws, and a subsequent criminal, education, and employment history background check will then be issued.
Equal Employment Opportunity Employer: At Kira Learning, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Kira believes that diversity and inclusion among our employees are critical to our success as a company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. Selection for employment is decided on the basis of qualifications, merit, and business need.
Top Skills
Google Workspace
Hubspot
Microsoft Office Suite
Kira Learning Palo Alto, California, USA Office
195 Page Mill Rd, , Palo Alto, California , United States, 94306
Similar Jobs
Artificial Intelligence • eCommerce • Information Technology • Mobile • Payments • App development • Utilities
The Client Success Manager at KUBRA oversees client relationships, identifies business opportunities, collaborates with IT for issue resolution, and manages sales processes to drive client success and business growth.
Top Skills:
Ecommerce SoftwareExcelMs WordPowerPointSalesforce
Edtech • HR Tech • Software
The Customer Success Manager ensures customer satisfaction and retention by optimizing platform use, guiding customers, and collaborating with internal teams to achieve business goals.
Top Skills:
CRMCSSErpHrisHTMLJavaScriptSalesforceSso
Artificial Intelligence • Cloud • Information Technology • Machine Learning • Software • Big Data Analytics • Automation
The Strategic Customer Success Manager builds relationships with key stakeholders to guide customers through their digital journey and ensure successful product adoption, while delivering business value and managing risks.
Top Skills:
SaaS
What you need to know about the San Francisco Tech Scene
San Francisco and the surrounding Bay Area attracts more startup funding than any other region in the world. Home to Stanford University and UC Berkeley, leading VC firms and several of the world’s most valuable companies, the Bay Area is the place to go for anyone looking to make it big in the tech industry. That said, San Francisco has a lot to offer beyond technology thanks to a thriving art and music scene, excellent food and a short drive to several of the country’s most beautiful recreational areas.
Key Facts About San Francisco Tech
- Number of Tech Workers: 365,500; 13.9% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Google, Apple, Salesforce, Meta
- Key Industries: Artificial intelligence, cloud computing, fintech, consumer technology, software
- Funding Landscape: $50.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Sequoia Capital, Andreessen Horowitz, Bessemer Venture Partners, Greylock Partners, Khosla Ventures, Kleiner Perkins
- Research Centers and Universities: Stanford University; University of California, Berkeley; University of San Francisco; Santa Clara University; Ames Research Center; Center for AI Safety; California Institute for Regenerative Medicine
