Subtext
Customer Success Manager
Similar Jobs
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
Manage strategic relationships with enterprise fleet customers using Samsara’s IoT platform. Develop joint success plans, lead executive business reviews and customer workshops, recommend workflow improvements, coordinate cross-functional responses, drive customer value, and mentor Customer Success team members. The role requires enterprise SaaS experience, technical product knowledge, strong stakeholder communication, and strategic problem-solving.
Top Skills:
Enterprise SaasInternet Of Things (Iot)
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
Manage Samsara’s largest and most complex enterprise customers, driving platform adoption, business transformation, and long-term value. Develop joint success plans, lead executive business reviews, recommend workflow improvements, and align customer goals with Samsara’s roadmap. Partner cross-functionally with Sales, Support, Product, Finance, and Legal while influencing strategic initiatives and supporting multi-year operational transformations across industries.
Top Skills:
IotSaaSVehicle Telematics
Information Technology
Manages a portfolio of technology service customers, leading onboarding, adoption, account communications, performance monitoring, reporting, issue resolution, retention, renewals, and growth support. The role maintains customer relationships, tracks health and KPIs, coordinates internal teams, gathers feedback, identifies improvement opportunities, and supports fleet sustainability recommendations. It also uses Salesforce, Power BI, Excel, and other systems for account management and reporting.
Top Skills:
ExcelPower BIRepair EngineSalesforceTrainual
The Customer Success Manager will oversee onboarding, compliance, operational support, and customer satisfaction for clients while managing multiple projects.
The Customer Success Manager supports the Subtext Customer Success team by ensuring smooth onboarding, compliance, and operational excellence for our clients. The ideal candidate will be detail-oriented, process-driven, and provide excellent customer service to ensure every Subtext client has a successful experience. This role will support a diverse range of clients, from local newsrooms to enterprise organizations, and handle the operational foundation that drives customer success.
The role:
- Manage end-to-end onboarding for new customers, including 10DLC registration, compliance verification, and technical setup
- Ensure all customer campaigns meet carrier compliance requirements and maintain proper 10DLC registration status
- Serve as the primary point of contact for day-to-day operational support and troubleshooting across our full client portfolio
- Process campaign setup requests, including content approval workflows and technical configurations
- Generate standard campaign reports and performance dashboards for customers
- Manage campaign recaps and routine customer check-ins to ensure satisfaction and reduce churn
- Create and maintain customer-facing documentation, setup guides, and onboarding materials
- Track and monitor customer health metrics
- Coordinate cross-functionally with product and dev teams to resolve customer issues
- Document customer feedback and common issues to help inform product improvements
What you'll bring to the table:
- 2+ years in a customer-facing, operations, or support role
- You're detail-oriented, organized, and customer-obsessed
- Comfortable working independently and following established processes
- Strong written and verbal communication skills
- You thrive on execution and getting things done efficiently
- Ability to learn technical systems quickly and explain them clearly to customers
- Comfortable presenting to and onboarding senior executives and stakeholders across client organizations
- Comfortable managing multiple ongoing projects and priorities
- Experience with compliance, carrier regulations, or SMS/messaging platforms is a plus
Additional Qualifications:
- Comfortable working in spreadsheets and tracking data (Excel/Google Sheets)
- Familiarity with CRM platforms (Salesforce, HubSpot, etc.)
- Experience creating and upkeep customer-facing documentation or training materials
- Basic understanding of APIs, webhooks, or technical integrations is a plus
- Prior experience in a B2B SaaS environment is preferred but not required
What you need to know about the San Francisco Tech Scene
San Francisco and the surrounding Bay Area attracts more startup funding than any other region in the world. Home to Stanford University and UC Berkeley, leading VC firms and several of the world’s most valuable companies, the Bay Area is the place to go for anyone looking to make it big in the tech industry. That said, San Francisco has a lot to offer beyond technology thanks to a thriving art and music scene, excellent food and a short drive to several of the country’s most beautiful recreational areas.
Key Facts About San Francisco Tech
- Number of Tech Workers: 365,500; 13.9% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Google, Apple, Salesforce, Meta
- Key Industries: Artificial intelligence, cloud computing, fintech, consumer technology, software
- Funding Landscape: $50.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Sequoia Capital, Andreessen Horowitz, Bessemer Venture Partners, Greylock Partners, Khosla Ventures, Kleiner Perkins
- Research Centers and Universities: Stanford University; University of California, Berkeley; University of San Francisco; Santa Clara University; Ames Research Center; Center for AI Safety; California Institute for Regenerative Medicine
