As a Customer Success Manager, you will manage customer projects, ensure satisfaction, drive growth in accounts, and implement solutions effectively.
Customer at TRACTIAN
The Customer team is the cornerstone of renewals and expansion at Tractian, driving lifetime value, retention, and growth within our global customer base. By deepening relationships with industry leaders like Hyundai, Bosch, and Kraft Heinz, we ensure our Enterprise clients achieve unparalleled success with Tractian solutions. As recognized innovators in industrial technology, our team delivers immediate ROI, fosters long-term partnerships, and drives world-class net revenue retention. At Tractian, every team member is empowered to make a meaningful impact, rewarded for excellence, and supported in creating lasting value for our customers.
What you'll do
As a Customer Success Manager at TRACTIAN you will be responsible for managing customer projects within the manufacturing maintenance sector. You will play a crucial role in ensuring customer satisfaction and expansion by driving maintenance operational excellence and enhancing their reliability programs.
Responsibilities
- Support customers in all matters related to the usage of TRACTIAN's services, such as CBM (Condition Based Maintenance) projects as well as CMMS (Computerized Maintenance Management Systems) initiatives;
- Guarantee optimal customer satisfaction and ROI by managing both internal and external resources;
- Drive customer accounts growth by delivering successful ROI and relationship building;
- Successfully implement new projects by visiting customers during kick-off periods, as well as providing training to all stakeholders of the projects
Requirements
- Business-driven mindset and customer facing experience;
- More than 5 year of experience within manufacturing environments, with a proven track record of driving operational excellence within the industry;
- Experience in management of projects and small teams;
- Excellent communication and interpersonal skills, capable of collaborating effectively with various stakeholders.
- Strong analytical and problem-solving skills, with a focus on continuous improvement.
- Bachelor’s degree in Engineering or a related field.
- Ability to deliver under tight schedules and willingness to travel up to 25% of the time in North America.
- Valid driver's license with a good standing record.
- Fluency in both English and Spanish (written and verbal), with the ability to conduct professional business conversations in both languages.
Bonus Points
- Maintenance specific experience with usage of CBM and CMMS tools;
- Experience in implementing Lean Manufacturing or Six Sigma methodologies
Compensation
Competitive Salary
Premium Medical, Dental, and Vision Coverage
Paid Time Off (PTO): 15 Days
401(k) Retirement Plan
Language Learning Opportunities - Take advantage of optional, fully funded Portuguese or Spanish courses to enhance your skills and global reach.
Gympass Membership - Access a wide range of gyms and training programs.
Sports Incentive - Receive a monthly bonus when you regularly participate in physical activities.
Long-Term Benefit - After four years of service, earn a fully funded trip anywhere in the world.
Similar Jobs
Fintech • Information Technology • Software
Manage relationships for enterprise bank, credit union, and fintech clients. Onboard customers, provide dashboard training, establish business goals, share performance insights, drive renewals, and consult on fraud solutions. Collaborate cross-functionally with Sales, Data Science, Product, and Engineering to maximize customer success and adoption.
Top Skills:
ApolloSalesforce
Fintech • Information Technology • Software
Manage strategic bank, credit union, and fintech accounts to drive adoption, onboarding, and product-driven fraud mitigation. Provide consultative guidance, set business goals, run trainings, share performance data, collaborate cross-functionally, support renewals, and travel to clients as needed.
Top Skills:
SalesforceSalesloft
Cloud • Fintech • Food • Information Technology • Software • Hospitality
Manage a large portfolio of payroll customers to prevent churn, drive renewals and expansion, de-escalate technical issues, and increase adoption. Conduct high-touch video meetings, analyze usage and workflows, project-manage technical resolutions, and advocate customer needs cross-functionally. Maintain CRM rigor, use AI/internal tools to scale work, and help shape a scalable payroll success model.
Top Skills:
Ai ToolsChilipiperCore PosEmployee CloudGoogle SuiteMS OfficePayroll Product SuitePos SoftwareSalesforce CRMSlack
What you need to know about the San Francisco Tech Scene
San Francisco and the surrounding Bay Area attracts more startup funding than any other region in the world. Home to Stanford University and UC Berkeley, leading VC firms and several of the world’s most valuable companies, the Bay Area is the place to go for anyone looking to make it big in the tech industry. That said, San Francisco has a lot to offer beyond technology thanks to a thriving art and music scene, excellent food and a short drive to several of the country’s most beautiful recreational areas.
Key Facts About San Francisco Tech
- Number of Tech Workers: 365,500; 13.9% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Google, Apple, Salesforce, Meta
- Key Industries: Artificial intelligence, cloud computing, fintech, consumer technology, software
- Funding Landscape: $50.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Sequoia Capital, Andreessen Horowitz, Bessemer Venture Partners, Greylock Partners, Khosla Ventures, Kleiner Perkins
- Research Centers and Universities: Stanford University; University of California, Berkeley; University of San Francisco; Santa Clara University; Ames Research Center; Center for AI Safety; California Institute for Regenerative Medicine
