Customer Success Manager

Job Overview:
The Customer Success Manager (CSM) plays a critical role in driving the technical, operational, and strategic success of Arm's largest hyperscaler Partners. Acting as a trusted advisor and program leader, the CSM partners closely with customer engineering and cross-functional Arm teams to accelerate adoption of Arm technologies across next-generation cloud deployments.
As a key member of the Strategic Account Team, working alongside Account Managers, Field Application Engineers, Product Management, and Engineering, the CSM owns the governance of complex customer engagements. This includes coordinating large-scale initiatives, managing critical dependencies, mitigating program risks and ensuring measurable business outcomes for some of Arm's most important cloud and AI infrastructure Partners.
Responsibilities:

• Serve as the primary customer success and program management lead for strategic hyperscaler account(s) headquartered in North America, driving successful deployment and adoption of Arm technologies across cloud infrastructure.
• Lead sophisticated cross-functional engagements involving Partner and Arm engineering, architecture, silicon, software, platform, and operations organizations.
• Lead program reviews, governance meetings, and executive business reviews to ensure alignment on goals, risks, landmarks, and success metrics.
• Own customer success plans, program dashboards, and delivery tracking across multiple workstreams and organizations.
• Coordinate execution across Arm Business Units, engineering teams, product management, and ecosystem partners to ensure timely delivery of customer commitments.
• Proactively identify and resolve technical, operational, and interpersonal blockers that could impact customer success.
• Act as the voice of the customer within Arm, driving internal prioritization and advocacy for key hyperscaler requirements.
• Partner with Account Managers to find opportunities for expanded adoption of Arm technologies and long-term strategic growth.
• Support critical blocking issues and ensure effective communication between customer leadership teams and Arm collaborators.
• Develop trusted partnerships that strengthen Arm's position within strategic cloud and AI infrastructure accounts.

Necessary Skills and Experience:

• Bachelor's degree or equivalent experience in Engineering, Computer Science, or a related technical field.
• 5 - demonstrated ability in Technical Program/Project Management, Applications Engineering, or Strategic Program Management or related technical leadership roles
• Demonstrated success leading large-scale technical programs involving CPUs, semiconductors, cloud infrastructure, server platforms, AI systems or data center technologies involving multiple engineering teams, executive participants and external partners
• Strong understanding of IP and SoC development lifecycles, hardware/software co-development, system integration and platform enablement processes.
• Excellent collaborator management and influencing skills, including experience engaging effectively at both engineering and executive levels
• Outstanding interpersonal, communication, and analytical abilities; capable of running meaningful priorities calmly and effectively.

"Preferred" Skills and Experience:

• Familiarity with Arm architecture, solutions, tools, and ecosystem.
• Understanding of CPU, System IP and Interconnect, cloud native software stacks, operating systems, virtualization, AI/ML frameworks and datacenter operations
• Program management certifications.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
In Return:
Joining Arm means stepping into a career‑defining opportunity. You'll occupy a central role in the company's most critical initiatives. These initiatives build how Arm innovates, scales, and partners globally.
Additional Information
Please note this role does not meet the eligibility requirements for sponsorship, and therefore the successful candidate must have the right to work in the US without relying on sponsorship by Arm.
10x Mindset at Arm
At Arm, we believe progress happens when people are empowered to think bigger and push beyond what seems possible. Our 10x mindset is about curiosity, ambition and creating impact that will be used by millions. We learn fast, prioritise collaboration and turn bold ideas into real technology. We look for people who are inspired by this way of working and want to grow in an environment where bold ideas are welcomed. Read more about how we bring the 10x mindset to life on the Arm blog.
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Accommodations at Arm
At Arm, we want to build extraordinary teams. If you need an adjustment or an accommodation during the recruitment process, please email [email protected]. To note, by sending us the requested information, you consent to its use by Arm to arrange for appropriate accommodations. All accommodation or adjustment requests will be treated with confidentiality, and information concerning these requests will only be disclosed as necessary to provide the accommodation. Although this is not an exhaustive list, examples of support include breaks between interviews, having documents read aloud, or office accessibility. Please email us about anything we can do to accommodate you during the recruitment process.
Equal Opportunities at Arm
Arm is an equal opportunity employer, committed to providing an environment of mutual respect where equal opportunities are available to all applicants and colleagues. We are a diverse organization of dedicated and innovative individuals, and don't discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Hybrid Working at Arm
Arm's hybrid approach to working is centred around flexibility, where we split our time between the office and other locations to get our work done. Within that framework, we empower groups and teams to resolve their own particular hybrid working pattern, depending on the work and the team's needs. Details of what this means for each role will be shared upon application. In some cases, the flexibility we can offer is limited by local legal, regulatory, tax, or other considerations, and where this is the case, we will collaborate with you to find the best solution. Please talk to us to find out more about what this could look like for you.
Salary Range:
$262,700-$355,400 per year
We value people as individuals and our dedication is to reward people competitively and equitably for the work they do and the skills and experience they bring to Arm. Salary is only one component of Arm's offering. The total reward package will be shared with candidates during the recruitment and selection process.
Accommodations at Arm
At Arm, we want to build extraordinary teams. If you need an adjustment or an accommodation during the recruitment process, please email [email protected] . To note, by sending us the requested information, you consent to its use by Arm to arrange for appropriate accommodations. All accommodation or adjustment requests will be treated with confidentiality, and information concerning these requests will only be disclosed as necessary to provide the accommodation. Although this is not an exhaustive list, examples of support include breaks between interviews, having documents read aloud, or office accessibility. Please email us about anything we can do to accommodate you during the recruitment process.
Hybrid Working at Arm
Arm's approach to hybrid working is designed to create a working environment that supports both high performance and personal wellbeing. We believe in bringing people together face to face to enable us to work at pace, whilst recognizing the value of flexibility. Within that framework, we empower groups/teams to determine their own hybrid working patterns, depending on the work and the team's needs. Details of what this means for each role will be shared upon application. In some cases, the flexibility we can offer is limited by local legal, regulatory, tax, or other considerations, and where this is the case, we will collaborate with you to find the best solution. Please talk to us to find out more about what this could look like for you.
Equal Opportunities at Arm
Arm is an equal opportunity employer, committed to providing an environment of mutual respect where equal opportunities are available to all applicants and colleagues. We are a diverse organization of dedicated and innovative individuals, and don't discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.