Rippling is the first way for businesses to manage their HR & IT — from payroll and benefits, to employee computers and apps — all in one, modern system. 

In just 90-seconds, a company can set up (or disable) an employee’s payroll, health insurance, work computer, and third-party apps, like Gmail, Microsoft Office, and Slack. It’s the only platform that truly unifies every employee system, and automates all of the administrative work. 

Rippling is headquartered in San Francisco and has raised over $200M from top-tier investors, including Founders Fund, Greenoaks Capital, Coatue Management, Kleiner Perkins, and YCombinator.

Rippling is the first way for businesses to manage their HR & IT — from payroll and benefits, to employee computers and apps — all in one, modern system.
In just 90-seconds, a company can set up (or disable) an employee’s payroll, health insurance, work computer, and third-party apps, like Gmail, Microsoft Office, and Slack. It’s the only platform that truly unifies every employee system, and automates all of the administrative work.
Rippling is headquartered in San Francisco and has raised over $200M from top-tier investors, including Founders Fund, Greenoaks Capital, Coatue Management, Kleiner Perkins, and YCombinator.

About The Role

We are Rippling’s sherpas – both for our customers and colleagues. We bring our customers along on the journey as we rapidly enhance and expand the first-of-a-kind employee management platform. We champion the voice of the customer within the company.

What You'll Do

• Build our foundation!
  • Develop and experiment with new customer experiences and processes - help us standardize and scale
  • Refine and improve our CSM toolkit
• Own a growing book of business:
  • Manage the customer relationship post-implementation
  • Manage renewals and customer retention
  • Achieve cross-sale quota by selling customers on new product releases, matching customer business challenges with Rippling solutions.
• Drive customer adoption of key features and best practices:
  • Conduct business reviews and usage audits with customer stakeholders
  • Deeply understanding your customers’ use cases and align them to best practices
  • Support change management through scaled collateral and engagements
• Share the wealth of customer knowledge you're building:
  • Collaborate closely with Sales and Marketing to celebrate customer champions and references
  • Collaborate closely with Product, Engineering, and Product-Marketing to improve the product and launch new features
• Pitch in on all sorts of things – never not your problem!

• 2+ years of SaaS experience in customer success, account management with revenue goals, or sales
• Track record of achieving quota or growth based goals with multi-product software suites or otherwise technical products
• Ruthless prioritization and time management
• Passion for and empathy with helping customers and colleagues
• Stellar written and verbal communication skills
• Interest in actively working with product and engineering teams
• Strong attention to detail and ability to solve complex, interdependent problems
• Flexible to scaling and rapidly evolving organizations

Even if you don’t meet all of the requirements listed here, we still encourage you to apply. Skills can be used in lots of different ways and your life and professional experience may be relevant beyond what a list of requirements will capture.

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Even if you don’t meet all of the requirements listed here, we still encourage you to apply. Skills can be used in lots of different ways and your life and professional experience may be relevant beyond what a list of requirements will capture.

Rippling is an equal opportunity employer.