Top Remote Customer Success Jobs in San Francisco Bay Area, CA

The Director of Customer Support Systems will lead strategy and optimization of customer-facing systems, oversee implementation and improvements, manage vendor relationships, and track performance metrics. The role requires collaboration across various teams to support the customer journey and drive alignment with business goals.

As an eDiscovery Specialist, you will manage legal data projects, including identification, preservation, collection, and analysis of data for legal requests. You will collaborate with various teams, maintain documentation, administer eDiscovery platforms like RelativityOne, and provide insights through data analysis to support legal operations.

The AI Specialist role at BenchPrep focuses on maintaining accurate financial records, preparing reports, analyzing data, and ensuring regulatory compliance. Responsibilities include managing accounting functions, reviewing transactions for GAAP compliance, analyzing billing transactions, preparing financial statements, and contributing to budgeting and audits. The position requires strong analytical skills and proactivity.

The Learning and Development Content Management Specialist at Upstart is responsible for developing, maintaining, and publishing training content and job aids for Operations teams. This role involves collaborating with cross-functional teams, managing content requests, auditing existing materials, and participating in change management processes.

The Patient Success Advocate serves as a liaison between patients and healthcare providers, managing communication via live chat, phone, and email. Responsibilities include handling incoming and outgoing patient calls about medical bills, assisting with billing processes, and ensuring patient satisfaction while meeting performance metrics.

The Restaurant Success Manager at Toast acts as a client's main point of contact, driving product adoption and customer satisfaction. Responsibilities include building relationships, analyzing product usage, resolving customer escalations, and delivering strategic business reviews.

The Senior Manager, Customer Support will lead a team to ensure a consistent customer experience by managing supervisors and front-line agents across multiple channels. The role involves collaboration with various teams to optimize service levels and enhance customer satisfaction while driving operational excellence and achieving organizational goals.