The Customer Support Assistant handles client inquiries, resolves issues, maintains records, provides admin support, and collaborates with teams to ensure service quality.
Company Description
Trillex Creative Marketing is a forward-thinking marketing firm dedicated to driving brand growth through innovative strategies and impactful campaigns. We are committed to developing talent from within, fostering a collaborative environment where individuals can grow into confident leaders while contributing to meaningful business success.
Job DescriptionWe are seeking a detail-oriented and client-focused Customer Support Assistant to join our growing team. In this role, you will serve as a key point of contact for clients, ensuring their needs are addressed efficiently and professionally. You will support daily operations by handling inquiries, resolving concerns, and maintaining high standards of service.
Responsibilities
- Respond promptly to customer inquiries via phone, email, and internal systems
- Assist clients with product and service-related questions
- Maintain accurate records of customer interactions and transactions
- Collaborate with internal teams to resolve issues effectively
- Monitor and follow up on open cases to ensure timely resolution
- Provide administrative support to the customer support team
- Uphold company standards for professionalism and customer care
- Strong communication and interpersonal skills
- Excellent organizational and time-management abilities
- Problem-solving mindset with attention to detail
- Ability to work both independently and within a team
- Basic proficiency with computer systems and office tools
- Adaptability in a fast-paced work environment
- Competitive salary package
- Opportunities for professional growth and career development
- Supportive and collaborative team environment
- Skill development and ongoing training
- Stable full-time position with consistent schedule
Similar Jobs
Agency • Marketing Tech • Professional Services • Sales
The Customer Support Assistant will handle customer inquiries, resolve issues, maintain records, and suggest improvements to enhance support.
Top Skills:
Customer Support Software
Agency • Marketing Tech • Professional Services • Sales
The Customer Support Assistant handles inquiries, resolves issues, maintains records, supports operational activities, and contributes to process improvements to enhance client satisfaction.
Top Skills:
Customer Support PlatformsOffice Tools
Agency • Marketing Tech • Professional Services • Sales
As a Customer Support Assistant, you will manage client communications, assist with inquiries, maintain records, collaborate with teams, and enhance operations.
Top Skills:
Office Tools
What you need to know about the San Francisco Tech Scene
San Francisco and the surrounding Bay Area attracts more startup funding than any other region in the world. Home to Stanford University and UC Berkeley, leading VC firms and several of the world’s most valuable companies, the Bay Area is the place to go for anyone looking to make it big in the tech industry. That said, San Francisco has a lot to offer beyond technology thanks to a thriving art and music scene, excellent food and a short drive to several of the country’s most beautiful recreational areas.
Key Facts About San Francisco Tech
- Number of Tech Workers: 365,500; 13.9% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Google, Apple, Salesforce, Meta
- Key Industries: Artificial intelligence, cloud computing, fintech, consumer technology, software
- Funding Landscape: $50.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Sequoia Capital, Andreessen Horowitz, Bessemer Venture Partners, Greylock Partners, Khosla Ventures, Kleiner Perkins
- Research Centers and Universities: Stanford University; University of California, Berkeley; University of San Francisco; Santa Clara University; Ames Research Center; Center for AI Safety; California Institute for Regenerative Medicine
