Customer Support Engineer

ABOUT THE ROLE

Second Front Systems (2F) is seeking an ambitious Customer Support Engineer to join our mission-driven team. We are a dynamic, fast-growing entrepreneurial company at the intersection of cutting-edge technology and national security, committed to delivering transformative solutions that empower our nation’s defenders. This is an opportunity to play a pivotal role in shaping the future of a company that is redefining the way software is delivered and secured in the defense sector.

At 2F, we thrive on innovation and purpose, combining a startup’s agility with a clear mission to support national security. You will be at the forefront of driving the financial strategy behind the deployment and scaling of our revolutionary Game Warden platform—an industry-leading tool that is accelerating the secure adoption of mission-critical SaaS solutions for the U.S. government. If you’re ready to contribute to a team that values ingenuity, collaboration, and impact, we want to hear from you.

Note: This position requires U.S. citizenship.

What You’ll Do

• Provide exceptional technical support to our customers through ticketing systems and chat tools.
• Troubleshoot customer issues with our products and services, leveraging your knowledge of DevOps principles and practices.
• Collaborate with internal teams (engineering, security, and product) to diagnose and resolve complex technical problems.
• Document technical solutions and processes to ensure knowledge sharing and continuous improvement.
• Identify and escalate critical issues to the appropriate teams in a timely manner.
• Proactively research and stay up-to-date on the latest industry trends and technologies.
• Contribute to the development and improvement of our customer support knowledge base.
• Maintain a positive and professional demeanor while providing excellent customer service.

Skills You’ll Bring to Our Team

• Minimum two years of experience in customer support engineering or technical role.
• Proven experience troubleshooting and resolving complex technical issues with Kubernetes, Docker, Helm, and cloud platforms like AWS, Azure, and GCP.
• Strong understanding of DevOps principles and practices, including automation, configuration management, and continuous integration/continuous delivery (CI/CD).
• Excellent communication, interpersonal, and problem-solving skills.
• Experience working with AWS, Kubernetes, Docker, Helm, Azure, GCP and supporting SAAS applications with complex deployment models.
• Ability to work independently and as part of a team.
• Strong analytical and critical thinking skills.
• Proficiency in a variety of technical tools and software (e.g., ticketing systems, knowledge base platforms, collaboration tools.)
• A passion for technology and a desire to learn and grow.

Preferred Qualifications

• Bachelor’s Degree in Computer Science or related field.
• Ability to communicate, present, and influence credibility and effectively at all levels of the organization.
• Experience working in a startup environment, demonstrating skills in prioritizing tasks, wearing multiple hats, and working collaboratively in a cross-functional team.
• Ability to adopt, create, and iterate on changing procedures in near-real timeKnowledge of DevSecOps tools and practices.
• Ability to obtain DoD 8570 certification.

Success at 2F Looks Like:

• Viewing obstacles as opportunities for growth.
• Having a bias toward action and tangible, measurable results.
• Striving to be both compassionate and direct with your feedback.
• Being team-oriented and inclusive with your actions.

Perks & Benefits

This role is full time.  As a public benefit corporation, we’re a team of purpose-driven trailblazers transforming the future of U.S. national security. We hire the best to do their best and, as such, we are committed to providing the perks and benefits you need to be successful—both in- and outside the workplace.

We offer you:

Competitive Salary

100% Healthcare, vision and dental coverage

401(k) + 3% company contribution

Wellness perks (Fitness classes, mental health resources)

Equity incentive plan

Tech + office supplies stipend

Annual professional development stipend

Flexible paid time off + federal holidays off

Parental leave

Work from anywhere

Referral Bonus

Visit our careers page to learn more.

Please note that all official communications will come from @secondfront.com email addresses. If you are contacted by anyone claiming to represent Second Front and are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at [email protected].

If you believe you are the target of a scam in the US, please report it to the Federal Trade Commission at: https://reportfraud.ftc.gov/#/. In Europe, please contact the European Anti-Fraud Office at: https://anti-fraud.ec.europa.eu/olaf-and-you/report-fraud_en

WHO WE ARE

At Second Front Systems (2F), we equip defense and national security professionals for long-term, continuous competition for access to emerging technologies. Founded by two former U.S. Marines with firsthand experience of the dangers outdated technology poses in combat, our team is dedicated to fast-tracking government access to disruptive, commercially-proven technology for U.S. national security missions. 

Our Game Warden product, a fully managed and compliant DevSecOps platform, accelerates the process for accrediting software as a service (SaaS) applications for government use.

Learn how 2F can help you make an impact on national security missions at www.secondfront.com

ONE LAST THING…

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.