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At Connectly we are building the future of conversational commerce in Latin America with the focus on Whatsapp. Instead of shoppers installing yet another app, we are offering a 360 engagement platform for retailers inside of an app that everyone already have on their phone - Whatsapp.
We are a VC backed series B startup with a world-class team coming from Facebook, Google, Uber and other silicon valley companies. We are a remote-first company with offices in San Francisco, Sao Paolo and Bogota.
Responsibilities:
- Respond to customer inquiries via email or Zendesk
- Resolve customer issues and complaints effectively
- Provide accurate information about products and services
- Guide customers through troubleshooting processes
- Document customer interactions and solutions in the CRM system (HubSpot)
- Escalate complex issues to higher-level support or management
- Maintain a high level of customer satisfaction
- Stay updated on product knowledge and company policies
Requirements
- C1 English level, or better
- Medium Excel Skills
- Excellent communications skills
- Hubspot knowledge
Benefits
- An amazing team to work with
- Competitive pay & equity
- Remote role
- Unlimited Time Off
- Flexible Work Hours
- A supportive, caring, and learning environment
We are a strong believer in passion, curiosity and willingness to learn on the job. If you are in doubt, we encourage you to apply!
Connectly is an equal opportunity employer. We’re committed to building a diverse, inclusive, and supportive workplace that is distributed around the world.
We're a remote-first company, but due to the majority of the workforce being in the western hemisphere, collaboration hours are generally within the Pacific Time Zone. Working hours range (7 hours behind UTC). We allow you to work from anywhere in the world anytime you prefer, as long as you are able to at least some workdays overlap with 9am - 1pm Pacific time where we have scheduled team meetings and close collaboration hours. (location-specific legal requirements permitting).
Connectly.ai San Francisco, California, USA Office
San Francisco, CA, United States, 94105
What you need to know about the San Francisco Tech Scene
San Francisco and the surrounding Bay Area attracts more startup funding than any other region in the world. Home to Stanford University and UC Berkeley, leading VC firms and several of the world’s most valuable companies, the Bay Area is the place to go for anyone looking to make it big in the tech industry. That said, San Francisco has a lot to offer beyond technology thanks to a thriving art and music scene, excellent food and a short drive to several of the country’s most beautiful recreational areas.
Key Facts About San Francisco Tech
- Number of Tech Workers: 365,500; 13.9% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Google, Apple, Salesforce, Meta
- Key Industries: Artificial intelligence, cloud computing, fintech, consumer technology, software
- Funding Landscape: $50.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Sequoia Capital, Andreessen Horowitz, Bessemer Venture Partners, Greylock Partners, Khosla Ventures, Kleiner Perkins
- Research Centers and Universities: Stanford University; University of California, Berkeley; University of San Francisco; Santa Clara University; Ames Research Center; Center for AI Safety; California Institute for Regenerative Medicine
