The Customer Support Manager will lead the support team, improve customer experience, manage workflows using data, and handle escalations effectively.
This is a remote position.
Customer Support Manager
Why Join maids.cc?
Why Join maids.cc?
We're not a typical call center. We operate at scale, powered by systems and Al. With 25,000+ employees and zero tolerance for inefficiencies, we focus on building processes that deliver speed, consistency, and quality.
What You'll Do
• Lead and manage the Customer Support team (performance, KPls, quality)
• Own customer experience across all channels (chat, calls, email)
• Identify bottlenecks and improve workflows using data
• Work closely with Tech & Al teams to automate and optimize support
• Handle escalations and ensure fast, effective resolution
• Monitor and improve CSAT, response time, and resolution rates
• Train, coach, and develop team leaders and agents
• Build systems, not dependencies on individuals
What We're Looking For
• Strong leadership experience in customer support / call center
• Data-driven mindset (you make decisions based on numbers, not opinions)
• Experience managing large teams in fast-paced environments
• Problem-solver who can simplify complexity
• Strong communication and escalation handling skills
• Comfortable working with systems, tools, and automation
• Fluent in English (Arabic is a plus)
• Strong leadership experience in customer support / call center
• Data-driven mindset (you make decisions based on numbers, not opinions)
• Experience managing large teams in fast-paced environments
• Problem-solver who can simplify complexity
• Strong communication and escalation handling skills
• Comfortable working with systems, tools, and automation
• Fluent in English (Arabic is a plus)
Similar Jobs
Healthtech • Pet
Lead and grow a customer support team to deliver excellent multichannel CX. Own onboarding, training, performance measurement, process optimization, cross-functional feedback to product and partners, and vendor coordination to scale support operations.
Top Skills:
Intercom
Big Data • Analytics • Hospitality
Lead and manage a customer support team, own SLAs and escalations, maintain knowledge base and Training Academy, monitor customer health and communications, partner cross-functionally to triage issues and improve support operations.
Top Skills:
ConfluenceFreshdeskJIRALookerPendoSalesforce Service CloudSkilljarTableauZendeskZoom
Hardware • Security • Software • Cybersecurity
Manage Lifecycle Service contracts and customer relationships for public safety customers. Ensure SLA compliance, handle contract renewals, forecasting, vendor/subcontractor management, case resolution, create SOWs/CSPs, support upsell/cross-sell, and coordinate transitions from implementation to service delivery.
Top Skills:
ExcelMS OfficeNetwork Operations Center (Noc)OracleServices Lifecycle ToolWired InfrastructureWlan
What you need to know about the San Francisco Tech Scene
San Francisco and the surrounding Bay Area attracts more startup funding than any other region in the world. Home to Stanford University and UC Berkeley, leading VC firms and several of the world’s most valuable companies, the Bay Area is the place to go for anyone looking to make it big in the tech industry. That said, San Francisco has a lot to offer beyond technology thanks to a thriving art and music scene, excellent food and a short drive to several of the country’s most beautiful recreational areas.
Key Facts About San Francisco Tech
- Number of Tech Workers: 365,500; 13.9% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Google, Apple, Salesforce, Meta
- Key Industries: Artificial intelligence, cloud computing, fintech, consumer technology, software
- Funding Landscape: $50.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Sequoia Capital, Andreessen Horowitz, Bessemer Venture Partners, Greylock Partners, Khosla Ventures, Kleiner Perkins
- Research Centers and Universities: Stanford University; University of California, Berkeley; University of San Francisco; Santa Clara University; Ames Research Center; Center for AI Safety; California Institute for Regenerative Medicine
