Provide timely, remote customer support via phone, email, and chat. Resolve product/service issues, process orders, manage returns/exchanges, document interactions in CRM, and ensure customer satisfaction.
Summary:
A Customer Support Representative provides exceptional service to customers, helping resolve inquiries, issues, and product/service-related concerns remotely.
Responsibilities:
- Respond to customer queries via phone, email, or chat.
- Assist with product/service issues, returns, and exchanges.
- Process orders and provide information about products.
- Document customer interactions in CRM systems.
- Ensure customer satisfaction through timely resolutions.
Benefits:
- Health, dental, and vision insurance.
- Paid time off (PTO).
- 401(k) retirement plan with employer matching.
- Flexible remote work hours.
Top Skills
CRM
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What you need to know about the San Francisco Tech Scene
San Francisco and the surrounding Bay Area attracts more startup funding than any other region in the world. Home to Stanford University and UC Berkeley, leading VC firms and several of the world’s most valuable companies, the Bay Area is the place to go for anyone looking to make it big in the tech industry. That said, San Francisco has a lot to offer beyond technology thanks to a thriving art and music scene, excellent food and a short drive to several of the country’s most beautiful recreational areas.
Key Facts About San Francisco Tech
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