Customer Support Representative

Auto Glass Now offers fast, friendly, and convenient auto glass services. As the second largest auto glass repairer in America, our outstanding team works hard to deliver exceptional customer experiences and high-quality auto glass repair, replacement, and calibration services.

We're always looking for friendly and energetic team members to join our growing glass family. Customer service representatives, technicians, managers, and many more positions are available across the country. With the majority of our management team starting as entry-level employees, you can feel confident in knowing Auto Glass Now is investing in your career growth.

JOB DESCRIPTION:

Remote (Eastern time)

Are you a people person? Do you love helping others? Motivated by results? 

If so, here is good news for you! Auto Glass Now, (a division of Driven Brands including Auto Glass Now, All Star Glass, K&K Auto Glass, Perfection Auto Glass, Jack Morris Auto Glass & A-1 Glass) is offering an opportunity to showcase your skills and join our growing team of Sales Support Specialists

Experience is VALUED…  

Experienced Customer Service Representatives/sales support with 2 years’ sales and automotive industry experience can join our team right away at a competitive pay. Also, with added benefits from our commission plans in place.

…but no experience REQUIRED! 

Some of our most successful Specialists joined our team as trainees with no experience at all, coming from different working backgrounds - including servers, retail employees, auto dealer account reps, or other customer-facing professionals! 

• Full-time & part-time schedules are available 

• Competitive base pay rates 

• PAID TIME OFF for full-time employees 

• Health, Vision, & Dental Insurance 

• 401(k) company match for all employees 

• SAME DAY PAY available through myFlexPay 

• To make every customer excited to use Auto Glass Now 

• Create estimates, price quotes, and invoices for all customer’s glass needs 

• Answer phones and return customer calls 

• Provide excellent customer service 

• Attention to detail 

• Ensure accuracy when booking all appointments 

• Input documentation on all calls and follow-up with callers as needed 

• Confirm all customer information is correct before booking  

• Be professional and have a positive attitude 

• Must have a sales background for the experienced pay

• Must have a positive attitude and customer service

• Must have basic computer skills 

• Must have strong communication skills 

• Bilingual (Spanish) proficiency is a plus! 

• Prior phone or call center experience is a plus! 

• Home Internet 

• Must have open availability including Holidays and weekends (OT pay for holidays)

• Comfortable working a fast-paced environment 

Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.

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Base pay offered may vary depending on actual location, job-related knowledge, skills, and experience. Supplemental pay types may include commissions or bonus incentives, depending on the role. Driven Brands offers a variety of health and wellness benefits including paid time off and holiday pay. Details regarding our benefits can be found here: https://www.drivenbrandsbenefits.com

Get early access to 50% of your earned wages at any time through our myFlexPay program.