Act as a Customer Support expert by sharing insights on software vendors, guiding procurement evaluations, and advising on product strategy.
Airframe is an exclusive platform combining AI with expert insights to simplify software selection for leaders. Designed for and by software buyers, it enables confident decisions by helping users discover the right software, connect with experts, and understand the evolving landscape. Hundreds of technology experts have joined Airframe to advise the most sophisticated buyers with advanced intelligence.
Position: Customer Support Software Expert (Contractor)
Type: Contract / Advisory
Compensation: $100–$150/ hour
Location: Remote
Commitment: 2-3 hours
Role Responsibilities
- Deliver Expert Intelligence: Participate in structured discovery interviews to share unfiltered perspectives on Support software vendors, tech stack integration, and the reality of vendor management.
- Decode the RFP Process: Provide context on how enterprise leaders actually evaluate tools. Share insights on scoring criteria, "must-haves" vs. "nice-to-haves," and the nuances of the procurement cycle.
- Validate Product Strategy: Act as a product advisor for the Airframe platform. Review our agentic AI workflows and provide critical feedback to ensure the product aligns with the real-world needs of modern Support leaders.
Qualifications
- Senior Leadership: Current tenure as a Head of, or Director in Customer Support or CX.
- Technical Complexity: Experience managing a complex support organization and overseeing a multi-layered tech stack.
- Strategic Mindset: Proven ability to move beyond queue management to design AI and automation strategies. Strong interest in Customer Support software and optimizations
Compensation & Legal
- Rate: $100–150/hour
- Classification: Independent Contractor (1099).
Similar Jobs
Cloud • Fintech • Food • Information Technology • Software • Hospitality
Drive new customer growth among Mandarin cuisine restaurants by following up leads, conducting discovery calls and demos in Mandarin, creating quotes and contracts, closing deals, and ensuring successful onboarding while understanding competitive positioning.
Top Skills:
SalesforceToast
eCommerce • Mobile • Payments
Own strategic enterprise accounts as the senior client contact, driving revenue, retention, campaign optimization, upsells, and executive-level relationships. Translate performance data into strategic recommendations, manage forecasting and pipeline, co-own revenue quotas, mentor peers, and travel (~40%) to support client relationships and growth.
Top Skills:
ExcelGoogle SuiteLookerPowerPoint
Manufacturing
Lead design, development, implementation, and support of SAP Cloud for Sales and Service (C4C). Build custom functionality and integrations (SCPI, Cloud SDK), optimize performance, lead projects and external teams, mentor developers, manage testing/documentation, and drive governance, training, and continual improvement of CRM capabilities.
Top Skills:
AbapAbslBusiness ConfiguratorC4C Reporting And AnalyticsCustomer PortalsCxoneFioriJavaJavaScriptMarketing CloudMicrosoft DynamicsOracle CrmSap Business Technology Platform (Btp)Sap C4CSap Cloud For SalesSap Cloud Platform Integration (Scpi)Sap Cloud SdkSap EccSap JamSap ScmSap Service CloudSdk Cloud Studio
What you need to know about the San Francisco Tech Scene
San Francisco and the surrounding Bay Area attracts more startup funding than any other region in the world. Home to Stanford University and UC Berkeley, leading VC firms and several of the world’s most valuable companies, the Bay Area is the place to go for anyone looking to make it big in the tech industry. That said, San Francisco has a lot to offer beyond technology thanks to a thriving art and music scene, excellent food and a short drive to several of the country’s most beautiful recreational areas.
Key Facts About San Francisco Tech
- Number of Tech Workers: 365,500; 13.9% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Google, Apple, Salesforce, Meta
- Key Industries: Artificial intelligence, cloud computing, fintech, consumer technology, software
- Funding Landscape: $50.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Sequoia Capital, Andreessen Horowitz, Bessemer Venture Partners, Greylock Partners, Khosla Ventures, Kleiner Perkins
- Research Centers and Universities: Stanford University; University of California, Berkeley; University of San Francisco; Santa Clara University; Ames Research Center; Center for AI Safety; California Institute for Regenerative Medicine
