Provide timely, professional customer support via chat, messaging, tickets, and phone in Bahasa Melayu; resolve issues, follow up, and collaborate with teams to maintain high service quality.
Responsibilities
- Respond to customer inquiries through live chat, messaging platforms, the ticketing system, and phone in a timely and professional manner
- Understand customer needs and provide appropriate solutions
- Resolve product or service issues and follow up to ensure they are fully resolved
- Deliver excellent customer service and build positive relationships with customers
- Handle customer concerns and resolve conflicts professionally
- Work closely with the team to achieve shared goals
- Maintain high-quality standards when handling customer inquiries
- Excellent verbal and written communication skills
- Proficient in speaking Bahasa Melayu
- Strong interpersonal and customer service skill
- High level of professionalism
- Strong attention to detail with good organizational and time management skills
- Ability to work collaboratively in a team and with other departments
- Own a laptop and have a stable, reliable internet connection
- Have a dedicated and quiet workspace suitable for remote work
- 8 paid sick leave shifts per year
- 12 paid vacation leave shifts per year
- Medical insurance budget
- Professional education budget
- Language learning budget
- Wellness budget (gym membership, sports gear and related expenses)
Similar Jobs
Marketing Tech
Manage Mandarin-speaking Asia-based customers and agency partners to drive adoption, retention, and growth of Levanta's affiliate marketing platform. Act as primary contact, coordinate cross-functional teams, match customers with affiliates, monitor health metrics, and provide product feedback to improve customer outcomes.
Top Skills:
AmazonBusiness Intelligence ToolsCrm SoftwareHubspotShopifyWalmart
Blockchain • Fintech • Software • Cryptocurrency • Metaverse
Design polished, high-quality mobile app UI. Create wireframes, mockups, and prototypes. Translate product requirements into intuitive visuals, collaborate with PMs and developers, maintain design system consistency, and iterate on designs based on feedback.
Top Skills:
Figma
Blockchain • Fintech • Software • Cryptocurrency • Metaverse
Own and improve operational processes for TradFi products (equities, ETFs, tokenized equities). Manage reconciliations with clearing brokers, corporate actions, clearing & settlement, break investigations, SOPs, controls, and cross-functional support for Product, Tech, Compliance, and Customer Support.
What you need to know about the San Francisco Tech Scene
San Francisco and the surrounding Bay Area attracts more startup funding than any other region in the world. Home to Stanford University and UC Berkeley, leading VC firms and several of the world’s most valuable companies, the Bay Area is the place to go for anyone looking to make it big in the tech industry. That said, San Francisco has a lot to offer beyond technology thanks to a thriving art and music scene, excellent food and a short drive to several of the country’s most beautiful recreational areas.
Key Facts About San Francisco Tech
- Number of Tech Workers: 365,500; 13.9% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Google, Apple, Salesforce, Meta
- Key Industries: Artificial intelligence, cloud computing, fintech, consumer technology, software
- Funding Landscape: $50.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Sequoia Capital, Andreessen Horowitz, Bessemer Venture Partners, Greylock Partners, Khosla Ventures, Kleiner Perkins
- Research Centers and Universities: Stanford University; University of California, Berkeley; University of San Francisco; Santa Clara University; Ames Research Center; Center for AI Safety; California Institute for Regenerative Medicine
