Provides remote customer assistance through email, phone, chat, and other channels. Responsibilities include answering inquiries, troubleshooting product and account issues, documenting interactions, escalating complex cases, sharing recurring feedback with internal teams, and meeting service-quality and response-time expectations.
TPT Global Tech is seeking a part-time Customer Support Specialist to help customers get timely, clear, and friendly assistance. In this remote role, you’ll respond to questions, troubleshoot issues, and work with internal teams to make each customer interaction a positive one.
Responsibilities
- Respond to customer inquiries by email, phone, chat, or other support channels.
- Ask thoughtful questions to understand issues and provide accurate guidance.
- Troubleshoot common product, service, or account concerns and escalate complex cases.
- Record customer interactions, follow-ups, and resolutions in company systems.
- Share recurring customer feedback and product issues with relevant teams.
- Meet agreed response-time and service-quality expectations.
Qualifications
- Strong written and verbal communication skills.
- A customer-focused, patient, and professional approach.
- Good problem-solving, organization, and time-management skills.
- Comfort using computers and learning support tools or software.
- Ability to work independently in a remote environment and coordinate with a team.
- Previous customer support experience is preferred.
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