The Customer Support Specialist handles support inquiries via phone, email, or chat, assists with policy changes, and escalates technical issues while maintaining detailed task records.
About Get Covered LLC
We provide cost-effective coverage with just a few clicks — satisfying residents, property managers, agencies, and distribution partners with a process that is as simple and touchless as possible.
About the role
- The ideal candidate will be the point-person on all communications regarding support inquiries, whether through phone, email or chat. You will assist with providing customers knowledge about the registration process as well as any relevant product data.
What you'll do
- Qualifications
- Give clear answers along to agents via phone, email, or chat
- Follow up on any pending support tickets
- Escalate any technical issues to Get Covered’s team
- Manage any cancellation and dispute requests
- Assist customers with policy changes
- Review new policy purchases for within our audit program
- Keep detailed records of support tasks that need done and tasks that have been completed
- Assist with the claims process
- Perform other work-related duties as assigned
- Previous service experience in a customer service environment preferred
- Prior experience within the Insurance industry is a plus but not required
- Excellent verbal and written communication skills along with attention to detail
- Basic computer skills and proficiency with Microsoft Office Suite or Google Workspace is required
- Have excellent time management skills
- Have excellent problem solving skills
Top Skills
Google Workspace
Microsoft Office Suite
Similar Jobs
%20copy.jpg)
Software
The Customer Support Specialist at 8am will provide customer service via calls, emails, and tickets, troubleshoot issues, and educate customers on products.
Top Skills:
CpachargeExcelLawpayMycasePowerPointWindowsWord
Artificial Intelligence • Information Technology
The Technical Customer Support Specialist provides exceptional support to B2B clients by diagnosing technical issues, managing documentation, and collaborating with internal teams to enhance product offerings.
Top Skills:
APIsBigQueryFirebaseFirestoreGCPGooglesqlJavaScriptNode.jsPythonReactSQL
Real Estate • Software
The Customer Support Specialist provides Tier 2 customer support, resolving complex system issues, participating in projects focused on growth, and improving user experience through feedback and communication.
Top Skills:
Crm Systems (HubspotJIRAOr Zendesk)Salesforce
What you need to know about the San Francisco Tech Scene
San Francisco and the surrounding Bay Area attracts more startup funding than any other region in the world. Home to Stanford University and UC Berkeley, leading VC firms and several of the world’s most valuable companies, the Bay Area is the place to go for anyone looking to make it big in the tech industry. That said, San Francisco has a lot to offer beyond technology thanks to a thriving art and music scene, excellent food and a short drive to several of the country’s most beautiful recreational areas.
Key Facts About San Francisco Tech
- Number of Tech Workers: 365,500; 13.9% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Google, Apple, Salesforce, Meta
- Key Industries: Artificial intelligence, cloud computing, fintech, consumer technology, software
- Funding Landscape: $50.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Sequoia Capital, Andreessen Horowitz, Bessemer Venture Partners, Greylock Partners, Khosla Ventures, Kleiner Perkins
- Research Centers and Universities: Stanford University; University of California, Berkeley; University of San Francisco; Santa Clara University; Ames Research Center; Center for AI Safety; California Institute for Regenerative Medicine
