Customer Technology Advisor

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Your role:

Join our dynamic team as a Customer Technology Advisor and become an integral part of our cutting-edge Go-To-Market team. As a certified expert in your field, you’ll be at the forefront of revolutionizing technology solutions for our valued customers, with AI at the core. Working hand in hand with our Kyndryl Consult Partners and Customer Partners, you will leverage your technical, solution and enterprise software expertise to drive targeted opportunities and exceed customer expectations.

In this role, you’ll be a trusted ally and visionary, delivering differentiated value to our customers. Through engaging demos and compelling presentations, you will showcase our credibility and authority in the industry, leaving a lasting impression on potential customers.

You have the unique opportunity to join us at a time when you can shape how our consulting practice operates today and evolves for the future.

What you will do:

Lead and Coordinate

• Take the lead: Coordinate the entire sales process, ensuring quality and compliance verification while adhering to Kyndryl best practices.

• Support the team: You’ll support Consulting, Advisory, and Architecture activities across Sales, and Pre-Sales, collaborating closely with Customer Partners and Kyndryl Consult Partners.

Develop and Deliver Solutions

• Think strategically: Identify the intricate business and technical requirements of our customers, leveraging our vast capabilities to generate winning cross-practice solutions.

• Drive our success: Use your extensive technical knowledge and mastery of the practice-specific domain, you’ll develop profitable deals.

Collaborate, Communicate and Build Relationships

• Collaborate to create: Your collaboration with internal and external stakeholders will generate winning responses and create optimal technical solutions.

• Connect our capabilities: Your exceptional customer facing skills, combined with your articulate communication style, will enable you to effortlessly convey the technical benefits of Kyndryl's capabilities, perfectly matching the unique needs of each customer.

• Create partnerships: You’ll actively build and nurture relationships with our external alliance partners, fostering a collaborative environment where joint solutions are co-created.

Demonstrate and Drive Value

• Show and tell: Your ability to develop and deliver compelling demonstrations, proof of concepts, and prototypes will clearly demonstrate the tangible value our offerings bring to our customers, leaving them eager to partner with us.

Showcase Distinctive Expertise

• Spotlight your skills: Your technical prowess, backed by your external certifications, will establish you as a true authority in your field

• Prove your acumen: Your dedication to continuous improvement and your passion for our practice will shine through as you showcase your end-to-end knowledge of the domain and products with which you align

• Showcase business and technical eminence in front of the customer

• Develop understanding of best-in-class, profitable proposals to bring into customer discussions to develop the right winning strategy

• Leverage specific domain expertise to win deals

• Bring together Kyndryl deep domain expertise with alliance partners for jointly successful pursuits.

Demonstrate Customer Success

• Act and become our customers’ trusted advisor within their practice specialty by bringing business and technical expertise and insights. Actively open doors and opportunities in other Kyndryl specialties by engaging with peers

• Maintain and develop relationships with key alliance partners  and ecosystems; create referenceable customers

• Lead the business and technical customer engagement as a domain expert and work jointly with the Customer Partner and Consult Partner to the close of sale

• Has the eminence to deliver billable work for early engagement of the sales process and ensure follow through to create customer satisfaction

Demonstrate Commercial Success

• Work with the Kyndryl Customer Partner to identify and develop opportunities through deep business/technical expertise

• Define a unique value proposition for respective area of expertise. Responsible for looking at capabilities to bring full value to the customer

• Collaborate with internal and external stakeholders to generate a winning response and optimal technical and business customer outcomes

• Actively participate in the Customer Growth Planning process and execution with the Customer Partner – specifically proactively identify and mature growth opportunities and convert to winning deals

Your Future at Kyndryl 

Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. 

Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies.  Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

Who You Are

Required skills and experience

• Minimum of 5+ years of experience in Presales, Solutions Engineering, Technical Consulting, or related customer-facing technical roles.

• Deep expertise in cloud, Linux, networking, virtualization, and enterprise platforms, including software sales

• Demonstrated ability to increase signings through software products and higher value service offerings

• Experience supporting technology and enterprise software sales across multi-industry environments

• Deep domain knowledge of services offerings and technical solutions

• Demonstrated experience translating distinctive technical knowledge into actionable
  customer insights and solutions

• Prior consultative selling experience

Preferred skills and experience

• Bachelor's degree or Master’s degree

• Familiarity with Agile and DevOps methodologies

Compensation

The compensation range for the position in the U.S. is $129,240 to $232,560 based on a full-time schedule.  Your actual compensation may vary depending on your geography, job-related skills and experience.  For part-time roles, the compensation will be adjusted appropriately. The pay or salary range will not be below any applicable state, city or local minimum wage requirement.

There is a different applicable compensation range for the following work locations:

California (San Francisco Bay Area): $155,040 to $279,120 

California (All Other): $142,080 to $255,840 

Colorado: $129,240 to $232,560 

Massachusetts: $129,240 to $255,840 

New York City: $155,040 to $279,120 

Washington: $142,080 to $255,840 

Washington DC: $142,080 to $255,840 

This position will be eligible for Kyndryl’s discretionary annual bonus program, based on performance and subject to the terms of Kyndryl’s applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off.  Note: If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program.

Applications will be accepted on a rolling basis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.  

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!
If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.