Deployment Engineer

Responsibilities

• Deploy and commission robotic systems at customer sites, ensuring smooth installations and successful integrations.
• Provide onsite and remote support to optimize system performance and troubleshoot issues.
• Train customer teams on robot operation, maintenance, and troubleshooting best practices.
• Travel up to 80% of the time within the designated region, often on short notice, to support deployments and perform system inspections.
• Diagnose and repair robotic systems, working closely with engineering teams to implement solutions.
• Conduct preventative maintenance to ensure fleet reliability and minimize downtime.
• Analyze system performance data to identify issues, improve processes, and provide feedback to engineering.
• Maintain detailed documentation of service calls, repairs, training sessions, and system updates.
• Assist in root cause analysis for major field incidents, contributing to long-term system improvements.
• Monitor and report key performance metrics, such as mean time to repair and first-contact resolution rates.

To be successful in this role, you will possess the following:

• Proficiency in Python – You can write and debug Python scripts for system diagnostics, automation, and data analysis.
• Experience with ROS (Robot Operating System) – You're comfortable working with ROS environments for troubleshooting and system configuration.
• Strong Linux skills – You have hands-on experience with Linux-based systems, command-line interfaces, and basic Bash scripting.
• Excellent communication skills – You can explain complex technical concepts clearly to customers and internal teams.
• Strong problem-solving ability – You diagnose and resolve technical issues efficiently, even under pressure.
• Safety-first mindset – You prioritize safety in all maintenance, training, and deployment activities.
• Attention to detail – You meticulously follow procedures, from system configurations to hardware assembly.
• Technical proficiency – You’re comfortable using electrical and mechanical tools (e.g., digital multimeters, soldering tools, torque wrenches) and have a working knowledge of software tools (e.g., CLI, Linux, basic Bash scripting).
• Self-starter with a growth mindset – You take initiative, learn new skills quickly, and work independently without supervision.
• Physical stamina – You can stand for long periods and lift up to 50 lbs.

Preferred Qualifications;

• Experience in robotics, industrial automation, or mechatronics-related troubleshooting and debugging.
• Familiarity with Git, ROS, YAML, Python, and Linux-based systems.
• Experience with network configuration, system administration, and SQL databases.
• Ability to read and interpret mechanical drawings, block diagrams, and circuit schematics.
• Proficiency in Google Workspace, especially Google Sheets, for tracking deployments and analyzing performance data.

What we offer:

• Stock options and huge growth potential
• Strong startup (and fun) culture
• Medical, Dental, and Vision coverage
• Flexible vacation and sick leave practices
• Paid parental leave