BMC/ServiceNow Discovery Engineer

About the Opportunity  

The National IT – Service Lifecycle Management department has an immediate opening for a DevOps Engineer - IT Discovery Specialist, reporting to Senior Product Manager.  

We are seeking a skilled Engineer specializing in BMC Helix Discovery implementation and management. This role will be responsible for deploying, configuring, and maintaining BMC Helix Discovery environments both on-premises and in government cloud environments. The ideal candidate will bridge the gap between infrastructure discovery and CMDB (Configuration Management Database) integration, ensuring accurate data flow and system reliability. 

On-site presence required.  

What You Will Do: 

• Install, configure, and maintain BMC Helix Discovery in both on-premises and government cloud environments 

• Set up and manage credential management for comprehensive discovery across all network segments 

• Configure and troubleshoot device discovery processes to ensure complete infrastructure visibility 

• Develop and fine-tune TKU (Technology, Knowledge, and Update) patterns to enhance discovery capabilities 

• Design and optimize synchronization patterns to effectively integrate discovery data with ServiceNow CMDB 

• Create and maintain scripts to extract specialized data (particularly software information) from the discovery repository 

• Create and maintain application dependency maps and ensure their accurate transmission to ServiceNow CMDB 

• Develop custom data transformation processes to meet specific CMDB requirements 

• Implement and leverage CI/CD pipeline tools like GitLab for automation and deployment 

• Monitor discovery health, performance metrics, and data quality 

• Troubleshoot discovery issues and implement solutions to ensure complete visibility 

• Document all discovery configurations, integrations, and custom scripts 

Qualifications: 

• Bachelor’s degree in Computer Science, Information Technology, or related field 

• 10+ years of experience working in DevOps, system administration, or similar IT roles  

• 3+ years of experience using BMC Helix Discovery (formerly ADDM) implementation and management 

• Strong knowledge of credential management and security practices for discovery tools 

• Experience creating and customizing TKU patterns 

• Ability to write scripts using TPL (Tideway Pattern Language), Python, JavaScript, or PowerShell 

• Knowledge of CI/CD principles and tools, particularly GitLab 

• Good understanding of IT infrastructure components including servers, network devices, and applications 

Preferred Qualifications 

• Knowledge of ITIL best practices and principles 

• BMC Certified Professional for Discovery 

• Experience working with government cloud environments (AWS GovCloud or Azure Government) 

• Experience connecting discovery data to ServiceNow CMDB 

• Experience with application dependency mapping and service modeling 

• ServiceNow CMDB certification  

• Familiarity with container tools like Docker and Kubernetes 

Discover the Reason Why So Many People Love It Here!  

When you join the Richmond Fed, not only will you find a challenging and purposeful career, you’ll also have access to a wide range of benefits and perks that support your health and wealth, including: 

• Great medical benefits 

• Pension and 401(k) with employer match 

• Paid time off 

• Tuition reimbursement 

• Paid volunteer leave 

• Onsite amenities that make working here fun! 

Other Requirements and Considerations:  

• Candidates should review the Bank’s Employee Code of Conduct to ensure compliance with conflict of interest rules and personal investment restrictions.  

• If you need assistance or an accommodation due to a disability, please notify [email protected].  

• Sponsorship is not available for this role. The selected candidate will be subject to a government security investigation and must meet eligibility requirements for access to classified information. Eligibility for this specific position requires U.S. Citizenship or three or more years of Permanent Resident (Green Card) status. 

• The hiring range is $133,100 – $182,000 annually.  

• For candidates located near other National IT locations, outside of Richmond, VA, the listed hiring and salary ranges may be adjusted based on your geographic location.  

• Salary offered will be based on the job responsibilities and the individual’s knowledge, skills, and experience as defined in the job qualifications. 

• Applications are reviewed on a rolling basis.  

• Always verify and apply to jobs on Federal Reserve System Careers or through verified Federal Reserve Bank social media channels.