Supports payment product development by conducting user research, analyzing customer and market insights, evaluating product metrics, mapping journeys, and contributing to strategic roadmaps. Partners with Product Managers and cross-functional teams to identify opportunities, assess feature impacts, define requirements, and write epics and user stories throughout the product development lifecycle.
Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations.
As a Senior Product Associate in [Insert team or sub-LOB], you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.
Job responsibilities
- Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
- Considers and plans for upstream and downstream implications of new product features on the overall product experience
- Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
- Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
- Writes the requirements, epics, and user stories to support product development
Required qualifications, capabilities, and skills
- 3+ years of experience or equivalent expertise in product management or a relevant domain area
- Proficient knowledge of the product development life cycle
- Experience in product life cycle activities including discovery and requirements definition
- Developing knowledge of data analytics and data literacy
Preferred qualifications, capabilities, and skills
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
A part of the Commercial & Investment Bank, J.P. Morgan Payments enables organizations of all sizes to execute transactions efficiently and securely, transforming the movement of information, money, and assets. The team of experts tackles complex challenges at every stage of the payment lifecycle. And their industry-leading solutions facilitate seamless transactions across borders, industries, and platforms.
Operating in over 160 countries and handling more than 120 currencies, J.P. Morgan Payments business is the largest processor of USD payments, with a daily transaction volume of $10 trillion.
JPMorganChase San Francisco, California, USA Office
San Francisco, CA, United States
Similar Jobs
.png){kind=logo}
AdTech • eCommerce • Information Technology • Software • Travel • Generative AI
Build and operate scalable data pipelines and trustworthy data models supporting Layla’s AI-powered travel products. Own data quality, reliability, observability, experimentation, and model-evaluation foundations. Enable production AI/ML systems through feature and data availability, evaluation datasets, and monitoring. Partner with Product, Analytics, and ML teams to deliver dependable insights, establish engineering best practices, and mentor other engineers.
Top Skills:
BigQueryClaudeDbtLookerMetabasePythonSnowflakeSQL
AdTech • eCommerce • Information Technology • Software • Travel • Generative AI
Build fast, accessible, component-based web experiences for Layla’s AI-powered travel planning and booking platform. Translate designs into maintainable frontend code, integrate AI/ML capabilities, improve performance and reliability, run product experiments, and collaborate across Product, Design, and backend engineering. Contribute to frontend architecture, accessibility, quality, and reusable patterns while mentoring engineers through reviews and knowledge sharing.
Top Skills:
A/B TestingAi/MlAPIsClaudeCSSHTMLJavaScriptNext.JsNode.jsReact
AdTech • eCommerce • Information Technology • Software • Travel • Generative AI
Build and maintain Layla’s cross-platform Flutter mobile applications for iOS and Android. Own features end to end, including design, API integration, data modeling, testing, release, and support. Collaborate with product, design, and backend teams to create accessible, performant travel-planning and booking experiences. Integrate AI-driven capabilities responsibly, improve mobile architecture and reliability, contribute to native interoperability, and mentor engineers.
Top Skills:
Ai/MlAndroidAutomated TestingContinuous DeliveryContinuous IntegrationDartFlutteriOSJetpackKotlinObservabilityPerformance MonitoringPlatform ChannelsSwiftSwiftui
What you need to know about the San Francisco Tech Scene
San Francisco and the surrounding Bay Area attracts more startup funding than any other region in the world. Home to Stanford University and UC Berkeley, leading VC firms and several of the world’s most valuable companies, the Bay Area is the place to go for anyone looking to make it big in the tech industry. That said, San Francisco has a lot to offer beyond technology thanks to a thriving art and music scene, excellent food and a short drive to several of the country’s most beautiful recreational areas.
Key Facts About San Francisco Tech
- Number of Tech Workers: 365,500; 13.9% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Google, Apple, Salesforce, Meta
- Key Industries: Artificial intelligence, cloud computing, fintech, consumer technology, software
- Funding Landscape: $50.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Sequoia Capital, Andreessen Horowitz, Bessemer Venture Partners, Greylock Partners, Khosla Ventures, Kleiner Perkins
- Research Centers and Universities: Stanford University; University of California, Berkeley; University of San Francisco; Santa Clara University; Ames Research Center; Center for AI Safety; California Institute for Regenerative Medicine
