Digital Product Manager, Consultant

Your Role

The Digital Member Experience team is reimagining our digital customer experience and leading the transformation of the healthcare industry. The Product Manager, Consultant will report to the Sr. Manager, Product Management – Digital Member Experience.

In this role, you will leverage your expertise in Product Management and consumer experiences to help us define the short-term and long-term product roadmaps, collaborate with internal business partners on product deliverables, and work with cross-functional teams in an agile environment. You will be responsible for managing product development deliverables, such as detailed requirements documentation, data analytics, member journeys with our UX team, product reviews, implementation, and delivery.

We are seeking a Product Manager with strong expertise in both web and mobile application development. The ideal candidate will bring a strategic mindset to mobile app innovation, with a strong command of native mobile experiences and a proven ability to drive user-centric solutions across platforms.

Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow – personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.

Your Work

In this role you will:

• Own and support product initiatives across claims, benefits, and other healthcare experiences
• Apply strong product thinking to complex, regulated problems
• Write clear, detailed epics, user stories, and acceptance criteria covering multiple user types and success metrics grounded in user and business value
• Utilize and synthesize qualitative and quantitative data to continually drive product improvements and show measurable outcomes from product releases
• Partner with engineering, design, data, and clinical teams to deliver end-to-end features
• Determine and analyze KPIs at a product level to establish experience success, failures, and next steps through iteration
• Facilitate collaborative working sessions that encourage input from diverse perspectives
• Help identify and evaluate AI use cases (e.g., summarization, personalization, decision support, automation)
• Conduct market research
• Learn continuously through experimentation, feedback, and outcomes
• Translate data and insights into clear narratives and presentations that drive alignment and decision-making

Your Knowledge and Experience

• Requires a bachelor’s degree in business, finance, economics, public health, or information technology
• Requires at least 6 years of product management experience or relevant experience delivering customer-facing digital products
• Requires experience building and shipping digital products with cross-functional teams on web and mobile platforms (iOS and Android)
• Requires ability to lead and manage cross-functional teams without authority
• Requires ability to perform as a product area SME to educate others about the product
• Requires experience in an agile software development environment, with rapid feedback loops and quick release cycles
• Ability to communicate complex ideas clearly to a range of audiences (written, visual, and verbal), including presenting to stakeholders
• Healthcare, health tech, or insurance experience strongly preferred
• Understanding of AI concepts (e.g., ML-powered features, LLMs, human-in-the-loop systems) and experience with AI-enabled products preferred

Hybrid 
This role requires employees to be in-office based on our hybrid workplace model, balancing purposeful in-person collaboration with flexibility. For most teams, this means coming into the office two days each week.
Employees living more than 50 miles from an office location will work with their manager to determine in-office time based on business need. 

#LI-AD3
 

About Blue Shield of California

As of January 2025, Blue Shield of California became a subsidiary of Ascendiun. Ascendiun is a nonprofit corporate entity that is the parent to a family of organizations including Blue Shield of California and its subsidiary, Blue Shield of California Promise Health Plan; Altais, a clinical services company; and Stellarus, a company designed to scale healthcare solutions. Together, these organizations are referred to as the Ascendiun Family of Companies. 

At Blue Shield of California, our mission is to create a healthcare system worthy of our family and friends and sustainably affordable. We are transforming health care in a way that genuinely serves our nonprofit mission by lowering costs, improving quality, and enhancing the member and physician experience. 

To achieve our mission, we foster an environment where all employees can thrive and contribute fully to address the needs of the various communities we serve. We are committed to creating and maintaining a supportive workplace that upholds our values and advances our goals.

Blue Shield is a U.S. News Best Company to work for, a Deloitte U.S. Best Managed Company and a Top 100 Inspiring Workplace. We were recognized by Fair360 as a Top Regional Company, and one of the 50 most community-minded companies in the United States by Points of Light. Here at Blue Shield, we strive to make a positive change across our industry and communities – join us!  

Our Values: 

• Honest. We hold ourselves to the highest ethical and integrity standards. We build trust by doing what we say we're going to do and by acknowledging and correcting where we fall short. 
• Human. We strive to listen and communicate effectively, showing empathy by understanding others' perspectives.
• Courageous. We stand up for what we believe in and are committed to the hard work necessary to achieve our ambitious goals. 

Physical Requirements:

Office Environment - roles involving part to full time schedule in Office Environment. Based in our physical offices and work from home office/deskwork - Activity level: Sedentary, frequency most of work day.

Please click here for further physical requirement detail. 

Equal Employment Opportunity:

External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.