The Director of AML Operations oversees anti-money laundering operations, leads a team, ensures quality service delivery, and fosters client relationships while managing operational effectiveness and process improvements.
Director will play a key leadership role in overseeing Anti-Money Laundering (AML) operations, managing client and investor relationships, and driving strategic and operational excellence across the global team. Director will be accountable for ensuring high-quality service delivery, operational efficiency, and strong cross-functional coordination, while also contributing to broader business initiatives as required by the Managing Directors of HC Global Fund Services, LLC.
Key Responsibilities
Team Leadership & Operational Management
- Lead, mentor, and guide AML team members to foster a high-performance culture focused on exceptional client and investor service.
- Coordinate overall team scheduling and ensure all deliverables meet established Service Level Agreement (SLA) timelines.
- Oversee daily team deliverables, monitor work progress, and provide regular status updates to Managing Directors.
- Conduct second-level reviews of work completed by AML Associates and Senior Associates.
- Address escalated matters, identify root causes, and recommend effective solutions.
- Oversee the completion of ad hoc assignments and AML-related projects within required deadlines.
- Manage and develop AML staff, ensuring appropriate training, performance management, and professional growth.
Process Improvement & Quality Assurance
- Identify opportunities to enhance operational processes, system efficiencies, and workflow effectiveness.
- Ensure timely monitoring and follow-up on outstanding investor matters, including maker/checker review processes.
- Draft, update, and optimize procedure manuals to reflect evolving best practices and regulatory expectations.
Cross-Functional Collaboration
- Coordinate closely with internal teams, including Fund Administration, Investor Relations, Tax, Financial Statement Preparation, and Treasury, as well as global offices, to ensure seamless delivery of client and investor requests.
- Support firm-wide initiatives as assigned by Managing Directors, including non-operations work when needed.
Client & Investor Engagement
- Build and maintain strong relationships with clients and investors, promptly addressing inquiries and ensuring high satisfaction with the services provided.
- Identify opportunities to expand business through new or existing client relationships.
Requirements
- Bachelor’s degree in Finance, Business Administration, or a related field.
- 10+ years of experience in AML/Compliance within a financial services organization, preferably in Fund Administration.
- Extensive knowledge of AML regulations, KYC processes, and financial crime risk frameworks.
- Proven ability to manage multiple projects and staff in a fast-paced environment while consistently meeting deadlines.
- Strong leadership capabilities with the ability to influence, motivate, and partner effectively across departments.
- Excellent written and verbal communication skills.
- Strong attention to detail, with exceptional organizational and analytical capabilities.
- Advanced proficiency in Microsoft Office applications and strong overall computer literacy.
- Demonstrated ability to build and maintain effective business relationships internally and externally.
Benefits
To be discussed during the hiring process.
HC Global Fund Services San Francisco, California, USA Office
San Francisco, CA, United States
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