Director Business Development - Midwest Region

Responsibilities

• Develops strategic sales plans and procedures for designated territory.
• Coordinates with Client Services and Legal Services on all aspects of contract execution.
• Facilitates coordination with IT to develop plans which meet client service standards and reporting needs. Communicates criteria to ensure data quality and reliability and plans procedures to be used for audits.
• Consults with operations management, if necessary, to plan workflow at the branch level for optimum data reliability and client satisfaction.
• Meets or exceeds designated revenue targets and manages expenses to budget goals.
• Coordinates post sale activities by facilitating the implementation process and hand off to client services for client program management.
• Facilitates cross marketing strategies with other company entities and manages product and process improvements that are related to the strategy.
• Coordinates RFP activity collaborating with Proposal Unit and all operational functions from proposal development to close of sale.
• In coordination with Claim Operations and Crawford University, defines special training if needed as a result of client specific requirements agreed to in the proposal.
• Collaborates with appropriate Finance Division personnel on client pricing and financial issues.
• Remains current and aware of market trends, competitive practices and customer needs.
• Represents the corporation at conferences and seminars.
• Attends industry functions and upholds professional image of the corporation.
• Upholds Crawford & Company Code of Business Conduct at all times.
• Continues to improve sales skills through courses and seminars.
• Participates in special projects when requested.

Qualifications

• Bachelor's degree or an equivalent combination of education and experience.
• Previous experience with Risk Management TPA and insurance sales and services as well as managing, supervising or delivering the services required by the client.
• Excellent knowledge of TPA industry products and services, general insurance and risk management principles, terminology and practices.
• Excellent management and interpersonal skills with ability to manage high levels of stress in a fast pace environment.
• Excellent verbal and written communication skills.
• Strong negotiating techniques and sales closing skills.
• Strong analytical and problem-solving ability.
• Very good organizational ability.
• Good personal computer skills and understanding of databases.
• This position requires frequent travel; additional sales training may be required from time to time.

#LI-EM3 #LI-REMOTE

About Us

Why Crawford?

Because a claim is more than a number - it’s a person, a child, a friend. It’s anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community - one claim at a time.

At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We’re looking for the next generation of leaders to take this journey with us.

We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com.

When you accept a job with Crawford, you become a part of the One Crawford family. And as part of the One Crawford family, we offer  a comprehensive Total Rewards package to  our employees  to assist with their financial, health/wellness, continuing education/training and other needs:

• Competitive base pay

- The Pay Range/Salary represents the anticipated low and high pay that may be offered for this position. To determine the actual offer, Crawford considers a wide range of factors including the candidate’s previous experience and education, market rates, minimum pay requirements for the applicable jurisdiction, business segment, supply/demand, and scheduled hours. 

• Bonus/Incentive Pay and other Performance-Based Rewards, if applicable.
• We offer a well-rounded benefits package that encourages wellness and helps our employees to be an educated healthcare consumer. The core benefits* offered include:

- Medical, Dental and Vision Plans
- Prescription Drugs
- HSA, HRA, and FSA Accounts
- Paid Holidays, Vacation and Sick Leave
- 401(k) Retirement Plan
- Tuition Assistance
- Paid Parental Leave
- Supplemental Health Benefits
Other Benefits currently available at no cost include: - Enhanced Mental Health Support
- Virtual Physical Therapy
- Caregiving Services
- Life Assistance Program

*The above information highlights some of the benefits currently available to eligible full-time employees.

• Training programs that promote continuous learning and career progression while enhancing job performance.
• Sustainability programs that give back to the communities in which we live and work.
• A culture of respect, collaboration, entrepreneurial spirit and inclusion.

Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.