Director of Business Operations, Solutions Led Sales

Our Company
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

The Director of Business Operations will report to the VP, Solution-Led and Select Markets in Sales Americas. This individual will partner with cross-functional teams and leadership business operations counterparts in the sales organization to lead and drive pivotal initiatives and ensure sales readiness within this segment of our Sales Americas organization.

The successful candidate will serve as a liaison between sales and other departments (Marketing, Product, Finance, Legal, etc.) to ensure alignment and remove roadblocks. They will play a pivotal role in managing and enhancing day-to-day operational activities, and implementing business and change management strategies to support the VP and our evolving business goals. This leadership role requires a blend of critical thinking, operational proficiency, project management, and effective communication skills to facilitate smooth transitions and improvements across the sales organization.

Communications & Customer Engagement

• Develop and deliver clear, compelling talking points and messaging for customer meetings, executive briefings, and strategic engagements.
• Coordinate with internal teams to proactively identify gaps in readiness and ensure teams have what they need to be successful.
• Prepare executive-level presentations and briefings for internal and external customers.

Strategy & Change Management

• Build strong sales leadership partnerships to translate business strategy into actionable plans and communications that drive alignment and execution.
• Lead change management initiatives that support growth, transformation, and operational excellence.

Programs & Cadence Management

• Drive the operational rhythm through the planning and execution of key leadership meetings, including weekly staff meetings, QBRs, SKOs, and strategic offsites.
• Ensure follow-through on action items and accountability across the leadership team.
• Manage the coordination and delivery of internal and external employee events and meetings, fostering clear and effective communication among cross-functional teams
• Act as the connective tissue between Marketing, Strategy, Enablement, and Field Execution.

Executive Decision Support

• Act as a thought partner to the VP of Sales, providing insights and recommendations to support strategic decision-making and priority focus areas.
• Serve as a trusted advisor to the VP of Sales, helping prioritize initiatives, manage communications, and drive accountability.

Culture & Team Effectiveness

• Help foster a high-performance, inclusive, and collaborative team culture.
• Support leadership development, onboarding, and internal communications to keep teams informed and engaged.

• Bachelor’s degree or equivalent experience in business administration, management, or a related field; MBA or advanced degree preferred.
• Proven record of at least 5-7+ years of sales operations, business process improvement, and change management experience with at least 5 years in a leadership role.
• Strong analytical and critical thinking skills, with the ability to interpret data and trends to drive strategic decisions.
• Exceptional project management abilities, including planning, execution, and resource allocation
• Excellent communication and people skills, capable of effectively collaborating with diverse teams and senior partners.
• Demonstrated experience in leading change management initiatives, with a deep understanding of change management principles and methodologies.
• Proficiency in CRM systems, sales automation tools, and other relevant technologies.
• Strong leadership capabilities, with a proven ability to inspire and lead teams toward achieving shared objectives.
• Adaptable, agile and resilient in a fast-paced, dynamic environment.
• Industry experience in relevant sectors (e.g., technology, healthcare, finance) is a plus!

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans.  Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

State-Specific Notices:

California:

Fair Chance Ordinances

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.

Colorado:

Application Window Notice

If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.

Massachusetts:

Massachusetts Legal Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.

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