Director, Business Operations

Responsible for one or more of the following:

• Work closely with the C&W account team and client to understand needs and provide technical solutions with existing technology platform or by identifying new solutions.
• Manage Business Intelligence and Technology resources responsible for administration of multiple CRE tools and account wide reporting, including BI reporting.
• Develop annual business plans and operations plan, stating priorities, timelines and responsibilities.
• Spearhead training and engagement programs for employees and coordinate appropriately.
• Review monthly and annual operating reports; coordinate with Finance in the preparation of forecasts, budgets, etc. which includes preparing monthly reports, assessing variances and performance to plan for the region and individual business lines.
• Implement programs to ensure that Cushman & Wakefield is recognized as an industry leader as well as a best place to work.
• Collaborate in the development of strategic planning with the leadership team and develop short- and long-range operating objectives, policies and programs.
• Assist in the preparation of RFP response materials, as required
• Creatively solve problems to ensure appropriate accountability is maintained with respective workstreams and are operating in an efficient and effective manner.
• Provide informal leadership, mentoring and supervision to the staff.
• Organize, assist, oversee and lead internal meetings and events, including the development of the agenda and schedules.
• Collaborate with counterparts in other workstreams in order to learn and utilize best operational practices and offer innovation to the market

JOB REQUIREMENTS & QUALIFICATIONS

Education:

· Bachelor Degree (Masters Degree preferred)

· 8-10 years of related experience or training

· Or any similar combination of education and experience

Knowledge and Experience:

• Understanding of Azure cloud, services architecture, SOX, SOC1/SOC2 compliance principles
• Experience with Real Estate applications including  Yardi Systems, Costar, CAFM/Serraview, and CMMS tools
• Understanding of Business Intelligence & Reporting Platforms (Power BI, Tableau)
• Experience managing enterprise grade windows and web-based applications using Microsoft technologies; SharePoint, Visual Studio .NET, ASP.NET, VB.NET and MS SQL Server as well as other web-based technologies including JavaScript, JSON and Web Services.
• Highly analytical, organized and detail oriented with strong math and communication skills.
• Ability to analyze and interpret information, data and related documentation.
• Ability to communicate effectively with all levels of management
• Self-motivated and work independently to find solutions
• Strong organization skills with the flexibility to handle multiple tasks
• Building and managing diverse relationships
• Excellent interpersonal skills, organizational savvy, emotional intelligence, keen judgment and problem solving ability
• Proven record of providing excellent internal and external customer service
• Demonstrated adherence to the highest ethical standards and professionalism