Director, Business Process Outsource Operations

Job Description:

Job Description

Director, Business Process Outsource Operations

Collaborate with Innovative 3Mers Around the World

Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a wide variety of people, global locations, technologies and products, 3M is a place where you can collaborate with other curious, creative 3Mers.

This position provides an opportunity to transition from other private, public, government or military experience to a 3M career.

The Impact You’ll Make in this Role
The person hired for this position will serve as the leader for all outsourced business services delivered through the organization’s BPO partners, ensuring effective performance, governance, and alignment with Global Business Services objectives.

This role is responsible for overseeing the performance, governance, and strategic alignment of the organization’s Business Process Outsourcing (BPO) partners within 3M Global Business Services (GBS). It ensures that vendor delivered services meet operational expectations, comply with business requirements, and support continuous improvement. The position serves as the primary business interface with BPO partners, driving efficiency, consistency, and service quality across supported functions.

As a Business Process Outsource Director you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative people around the world. Here, you will make an impact by:

• Leads governance and relationship management with BPO vendors to ensure delivery performance, service quality, and alignment with business and digital transformation objectives.
• Supports contract execution by monitoring compliance with service level expectations, escalation protocols, risk controls, and commitments related to automation, analytics, and AI enablement.
• Drives operational effectiveness by partnering with internal stakeholders and BPO teams to optimize processes, standardize service delivery, and embed digital and AI capabilities where beneficial.
• Implements performance management routines, including business reviews, performance reporting, issue resolution mechanisms, and corrective action plans that account for both operational and technology-driven improvements.
• Coordinates long-term capability development by fostering innovation, scalability, and technology adoption with BPO partners to strengthen overall service excellence and digital maturity.

Your Skills and Expertise 

To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:

• Bachelor’s degree or higher in business, engineering, supply chain, technology, or operations (completed and verified prior to start)

• Twelve (12) years of progressive leadership experience in a private, public, government, or military environment in shared services, BPO operations, service delivery, or global business operations in a private, public, government or military environment.

Additional qualifications that could help you succeed even further in this role include:

• Master's degree (preferred)

• Demonstrated expertise in vendor governance, performance management, and operational risk oversight.

• Strong background in digital transformation, including automation, analytics, and AI‑enabled process improvement.

• Proven leadership skills with the ability to influence senior stakeholders and manage cross‑functional teams.

• • Experience leading BPO operations in a Global Capability Center or Global Business Services environment.
  • Familiarity with global contracts, commercial models, and multi‑vendor ecosystems.
  • Background in Lean, Six Sigma, or continuous improvement methodologies.
  • Experience driving large‑scale transformation or technology‑enabled operating model redesign.

Work location:

• Work location: This role follows an on-site working model, requiring the employee to work at least four days a week at the 3M Center in Maplewood, MN or other 3M office location

Travel: May include up to 50%Travel (Domestic/international)

Relocation: May be authorized

The expected compensation range for this position is $250,000-290,000, USD which includes base pay and variable incentive pay, if eligible. This range represents a good faith estimate for this position. 

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Supporting Your Well-being

3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.

Chat with Max

For assistance with searching through our current job openings or for more information about all things 3M, visit Max, our virtual recruiting assistant on 3M.com/careers.

Applicable to US Applicants Only:The expected compensation range for this position is $250,253 - $305,864, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate’s relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.). Additional information is available at: https://www.3m.com/3M/en_US/careers-us/working-at-3m/benefits/.

Good Faith Posting Date Range 04/22/2026 To 05/22/2026 Or until filled

All US-based 3M full time employees will need to sign an employee agreement as a condition of employment with 3M. This agreement lays out key terms on using 3M Confidential Information and Trade Secrets. It also has provisions discussing conflicts of interest and how inventions are assigned. Employees that are Job Grade 7 or equivalent and above may also have obligations to not compete against 3M or solicit its employees or customers, both during their employment, and for a period after they leave 3M.

Learn more about 3M’s creative solutions to the world’s problems at www.3M.com or on Instagram, Facebook, and LinkedIn @3M.

Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.

Safety is a core value at 3M. All employees are expected to contribute to a strong Environmental Health and Safety (EHS) culture by following safety policies, identifying hazards, and engaging in continuous improvement.Pay & Benefits Overview: https://www.3m.com/3M/en_US/careers-us/working-at-3m/benefits/

3M does not discriminate in hiring or employment on the basis of race, color, sex, national origin, religion, age, disability, veteran status, or any other characteristic protected by applicable law.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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