Director of Carrier Capacity, Arrive Fresh

What You'll Do

Direct the overall operations, strategy, and execution of the Arrive Fresh carrier capacity department to maximize service and buying power within the fresh produce sector.
Inspire, mentor, and coach Carrier Capacity Managers and Carrier Account Representatives of all tenures to build specialized sales and procurement skills.
Cultivate a high-performing, collaborative team culture focused on professional development, talent retention, and engagement.
Develop and implement robust Carrier Compliance and Claims Management programs tailored to the unique demands of temperature-controlled and perishable freight.
Ensure strict operational compliance with food safety regulations, including the Food Safety Modernization Act (FSMA), Sanitary Transportation of Food (STF), and the Perishable Agricultural Commodities Act (PACA).
Collaborate with Business Development and Client Success leadership to align departmental goals, resolve operational bottlenecks and execute cross-functional strategic initiatives.
Create and implement Standard Operating Procedures (SOPs) for specialized carrier procurement, onboarding, and service delivery.
Oversee bid management processes with growers (shippers) and key institutional customers (retail, foodservice, processor, and wholesale accounts).
Partner with Technology teams to enhance Transportation Management System (TMS) functionality, driving operational efficiency and a premium carrier experience.
Analyze key performance indicators (KPIs) such as lane pricing, tender acceptance, carrier retention, and service delivery to optimize network productivity.

Qualifications

Bachelor's Degree in Business Administration, Logistics, Supply Chain, or equivalent professional experience preferred.
15+ years of relevant brokerage experience in third-party logistics (3PL) or freight brokerage operations.
10+ years of dedicated experience in produce and floral logistics, with deep knowledge of perishable cold-chain capacity procurement.
6+ years of logistics leadership experience managing, coaching, and scaling carrier capacity or carrier sales teams.
Proven expertise in food safety regulations including FSMA, STF, and PACA, with experience building specialized carrier compliance programs.
Demonstrated experience in bid management, carrier contract negotiations, and transportation network pricing.
Expertise in leveraging modern Transportation Management Systems (TMS) and analytical platforms to track and improve carrier performance.
Excellent communication, presentation, and interpersonal skills, with a bold leadership presence and a solutions-oriented mindset.

Supervisory Responsibility

This position has direct supervisory responsibilities over Carrier Account Representatives specializing in produce and floral logistics.

The Perks of Working With Us

• Take advantage of our comprehensive benefits package, including medical, dental, vision, life, disability, and supplemental coverage.
• Invest in your future with our matching 401(k) program.
• Maximize your wellness with free counseling sessions through our Employee Assistance Program.
• Take time to manage your physical and mental health - we offer company paid holidays, paid vacation time and wellness days.
• Receive 100% paid parental leave when you become a new parent.
• Get paid to work with your friends through our Referral Program!