Director, Compliance

Connexus Credit Union - Who We Are:

Serving members across all 50 states, Connexus Credit Union is a member-focused cooperative that is proud to return profits to member-owners through high yields for checking accounts and deposit products, as well as competitive rates on our loans. We are a remote first employer with the majority of our employees residing in the upper Midwest.

As an employer we foster collaboration and high performance to achieve excellence. We holistically care for and develop our employees to thrive personally and professionally. We are proud to share our success with our employees and those we serve.

Connexus offers an Amazing Benefits package:

• 25 days of paid time off and 10 paid holidays

• 16 hours of paid Volunteer Time Off

• 401K Retirement with up to 6% employer match

• Excellent Health, Dental, Vision insurance, including multiple plan options

• Health Savings Account with generous employer contributions

• Employer paid Life insurance, Short-Term and Long-Term Disability

• Tuition Reimbursement from $4,000 - $7,000 per calendar year

• Robust Learning and Development program that includes an annual professional development stipend

Responsibilities:

CMS Administration & Oversight

• Develop, implement, and maintain detailed compliance management procedures consistent with applicable laws and regulations.

• Oversee the CMS framework, including risk and control identification, reporting, monitoring, testing, change management, training, complaint management, governance, and regulatory relations.

• Serve as the designated Director of Compliance, authorized to engage with all departments and effect corrective action as necessary.

• Ensure compliance responsibilities are communicated and incorporated into business processes across the organization.

• Lead the development and maintenance of risk assessments for various processes and programs to identify risks, create internal controls, and implement mitigation factors.

Policy & Procedure Management

• Review and update policies and procedures to ensure alignment with legal requirements and Connexus standards.

• Coordinate with key stakeholders to develop and maintain compliance documentation.

Training & Education

• Coordinate and deliver comprehensive compliance training for all employees, tailored to job functions.

• Ensure Board members receive sufficient information to understand compliance responsibilities and resource requirements.

• Document and maintain records of training attendance and content.

• Guide first-line People Leaders and teams.

Consumer Complaint Handling

• Oversee the process for receiving, recording, investigating, and resolving consumer complaints.

• Analyze complaint data to identify trends, risks, and areas for improvement.

• Present complaint findings and recommendations to the Compliance Subcommittee and Board.

Quality Assurance & Testing

• Conduct regular compliance quality assurance testing to evaluate adherence to laws, regulations, and internal policies.

• Perform quality assurance of indirect and direct lending services and internal activities for compliance with existing rules and regulations.

• Prepare and distribute written reports detailing testing scope, deficiencies, corrective actions, and timelines.

• Coordinate with Internal Audit for independent review of compliance testing.

Monitoring & Reporting

• Maintain proactive monitoring systems to identify procedural or training weaknesses.

• Provide recurring reports to the Board and Senior Management on compliance risks, issues, and resolutions.

• Ensure timely communication of regulatory updates and revisions to relevant stakeholders.

Advertising & Disclosure Compliance

• Review and approve all advertising, marketing, and promotional materials for regulatory compliance.

• Ensure all required disclosures are accurate, timely, and in accordance with applicable laws.

• Draft and review consumer disclosures and other documents to ensure compliance with applicable law and protection of the Credit Union.

Governance & Policy Exception Management

• Serve as a liaison with the Board of Directors, Supervisory Committee, and Senior Management regarding compliance matters.

• Manage requests for policy exceptions and report suspected violations to the Board for approval.

Regulatory Examination

• Represent the Credit Union for compliance regulatory examinations and serve as one of the Credit Union’s liaisons with regulatory examiners.

• Ensure timely, accurate responses and implementation of all assigned exam and/or audit items.

Position Requirements:

• This position is Remote.

• Bachelor’s degree or commensurate experience is Required.

• 8+ years of prior compliance experience within a financial institution is Required.

• 8+ years of direct people leader experience is Required.

• Extensive knowledge of federal and state consumer financial protection laws and regulations is Required.

• Experience in compliance management, risk assessment, and quality assurance testing is Required.

Connexus Credit Union's Employer Recognitions:

• 2026 Best Place to Work in IT, Computer World

Equal Opportunity Employer/Disabled/Veterans/41 CFR 60–1.4, 41 CFR 60-1.35