Director, Digital Technology Operations

Position Title: Director, Digital Technology Operations
Position Type: Regular - Full-Time
Requisition ID: 39662
At McCain, we believe in meaningful technology - using digital technology not just for innovation, but to make a difference globally. Join a team where innovation drives purpose and technology shapes the future. This is your chance to develop sought-after expertise, work on exciting, high-impact projects, and create solutions that truly make a difference. If you're ready to push boundaries, tackle purposeful challenges, and build a career that matters, we want you on our team.
In every role, McCainers are ambitious, curious, and passionate about creating exceptional work experiences - together. With a customer-first mindset, we make doing business with McCain easy.
About the role.
Reporting to the VP Digital Technology Strategy and Transformation, the Director, Digital Technology Operations serves as a critical operational partner to the Chief Technology Information Officer, ensuring the smooth running of the digital technology function. This is a pivotal role at the heart of our digital transformation journey. Ideal for professionals with a consulting, advisory, or transformation leadership background.
This highly visible role combines direct operational support, executive-level communication, and the ability to lead special projects that deliver business value. The position is ideal for a detail-oriented, action-driven individual who excels at coordinating complex activities, preparing high-quality executive documents, and advancing strategic priorities through practical execution.
As a highly visible individual contributor, you will steer high-impact projects, craft executive communications, and ensure operational continuity across digital programs, making a measurable difference on strategic initiatives and board-level priorities.
What you'll be doing.
Executive Communications & Reporting

• Develop and deliver high-quality executive-level materials: Board presentations, strategic updates, business case summaries, and progress reports.
• Translate complex ideas into clear, compelling narratives and data visualizations for senior audiences.

Special Projects & Strategic Initiatives

• Design, launch, and execute critical, time-bound projects-ranging from digital transformation accelerators to long-term process improvement initiatives.
• Set project direction, frame issues, coordinate cross-functional teams, and drive projects to successful outcomes.

Operational and Leadership Team Support

• Ensure day-to-day operational excellence for the digital technology leadership team by proactively addressing issues, streamlining workflows, and enabling agile decision making.
• Prepare for and facilitate leadership meetings, strategic workshops, and executive offsites-including agenda design, materials development, and action tracking.

Stakeholder Engagement & Relationship Building

• Foster transparent, collaborative relationships across business units, technology teams, and external partners.
• Serve as a central point for alignment, communication, and escalation-balancing strategic goals with practical realities.

Process & Performance Improvement

• Identify operational bottlenecks and recommend pragmatic solutions to enhance productivity, service quality, and end-user experience.
• Lead ongoing reviews of KPIs and develop proposals for targeted enhancements.

What you'll need to be successful.

• Bachelor's degree required; advanced degree (e.g., MBA or relevant Master's) strongly preferred.
• 10+ years' experience in management consulting (Big 4, strategy consultancies, or boutique advisory), corporate strategy, or chief of staff operations within a large, matrixed organization.
• Demonstrated success delivering executive communications, board-level analysis, or strategic project workstreams.
• Strong excel and PowerPoint skills; proven ability to synthesize data and deliver high-impact presentations.
• Experience working with senior stakeholders and managing multiple, competing priorities under tight deadlines.
• Outstanding written/verbal communication, analytical, and stakeholder engagement skills.
• Intellectual curiosity, delivery focus, and a collaborative style are essential.
• Previous exposure to digital/IT, supply chain, or consumer goods environments an advantage.

The above information indicates the general nature and level of work performed by employees within this classification. It is not a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
About McCain.
Click Here to learn more about McCain and how we provide you with opportunities to make an impact that matters.
Leadership principles.
At McCain, our leadership principles guide how we engage with customers, collaborate as a team, and achieve success. We focus on understanding customer needs, driving innovation, empowering people, and taking ownership to clear obstacles and deliver results.
The McCain experience.
We are McCain. This statement is a testament to our collective strength and our individual value. Your contributions play a vital role in our success. Our winning culture is rooted in authenticity and trust, empowering us to bring out the best in one another. Here, you'll find opportunities to learn, grow, and thrive. Join us and experience why we're better together.
Our purpose is grounded in building meaningful relationships. We're big believers in the power of working together in person-it helps us stay connected, collaborate more effectively, and grow as a team. At the same time, we recognize the importance of flexibility. Most office-based roles follow a hybrid model, with the option to work remotely two days a week. There may be exceptions depending on the role and location, so we encourage you to speak with your recruiter for more details.
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Compensation Package : $165,000.00 - $220,000.00 . CAD annually + Bonus eligibility + Long-term incentive eligibility
The above reflects the target compensation range for the position at the time of posting. Hiring compensation will be determined based on experience, skill set, education and training, and other organizational needs.
Benefits: At McCain, we're on a mission to create a winning culture that puts employee safety and well-being at the heart of what we do, every day. We understand and appreciate that each person's needs are unique and ensure our benefits & well-being programs reflect that. Employees are eligible for the following benefits: health coverage (medical, dental, vision, prescription drug), retirement savings benefits, and leave support including medical, family and bereavement. Well-being programs include vacation and holidays, company-supported volunteering time, and mental health resources. Coverages are aligned with country, provincial and state governing plans and can vary by work level, location and nature of the role. Additional benefit detail available during the application process.
Your well-being matters to us, and we're here to provide you with the necessary resources to support you in being your best self at work - and at home.
McCain Foods is an equal opportunity employer. As a global family-owned company, we strive to be the employer of choice in the diverse communities around the world in which we live and work. We recognize that inclusion drives our creativity, resilience, and success and makes our business stronger. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, veteran status, disability, or any other protected characteristic under applicable law.
McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), please let us know , and we will work with you to find appropriate solutions.
Your privacy is important to us. By submitting personal data or information to us, you agree that this will be handled in accordance with McCain's Global Privacy Policy and Global Employee Privacy Policy , as applicable. You can understand how your personal information is being handled here .
Job Family: Information Technology
Location(s): CA - Canada : Ontario : Toronto
Company: McCain Foods (Canada)