Company Description
Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies - that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).
Freshworks' cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.
Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.
Job Description
Please note this a hybrid in-office role based in San Mateo, CA and reports to the VP of employee communications, experience and social impact.
In this newly created role, you will help build, implement and evolve our global employee communication strategy and programs. You will help create connections and community between our 5,000+ employees, senior leaders, and managers. You'll work with business leaders and our talented HR team to connect the organization through engaging communications that help people understand our strategy and culture, and reinforce what makes Freshworks a special place.
This might be the right role for you if you are equal parts communicator, business partner, and culture champion. You see effective employee communications as the bedrock of a thriving organization and know how to prioritize the things that will have a lasting impact. You are rigorous and disciplined, and balance this will a healthy dose of fun and creativity to drive engagement and create a great workplace where everyone belongs.
Responsibilities:

• Build and deliver an integrated employee communications strategy that helps Freshworks employees understand our business and feel connected to our culture.
• Build and deliver meaningful communication events for employees, managers and senior leaders.
• Help drive effective change and business transformation through targeted communications that help employees understand changes within the overall business context.
• Scale communication consistency through training, templates and other self-service options.
• Help develop our intranet content and strategy so that employees around the globe have a digital connection that reflects our culture and makes it easy to collaborate and get work done.

Qualifications

• You have a proven track record of 10+ years creating and implementing effective and innovative employee communications, with experience in organizational change management, business transformation and managing work across global organizations.
• You build strong relationships with internal stakeholders and influence senior leaders; you are comfortable providing constructive communications counsel to both.
• You are a messaging expert and can create compelling messages and stories that build engagement and reinforce business priorities.
• You have experience with digital communication channels and cross-functional intranet projects.
• You are equally comfortable building a strategy or delivering it.
• You maintain a high quality of communication with extraordinary attention to detail and excellent writing and presentation skills.
• You have excellent people and project management skills.
• You have experience and thrive in fast-paced environments where transformation and rapid change is part of how the business works.
• Occasional domestic and international travel is required.

Additional Information
The annual OTE range for this position is between: $198,400-322,400 USD. Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level. Bonus/equity may be available.
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.