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AirbyteAirflowArgoAWSDbtDuckdbElasticsearchIcebergPostgres/SqlPythonSnowflakeSparkTerraform
Artificial Intelligence • Fintech • Software • Financial Services • Generative AI • Big Data Analytics • Automation
Lead the full-cycle sales process for strategic enterprise clients in wealth management, focusing on relationships with C-suite stakeholders and closing seven-figure deals.
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FintechSaaS
Cloud • Information Technology • Other • Sales • Software • Consulting
Design and support modernization of customers' communications and network environments. Conduct discovery, create future-state architectures, evaluate vendors, build solution recommendations, and support demos and technical validations while collaborating with Sales and Client Services to retain and grow accounts.
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Director of Professional Services
Harris School Solutions - Remote
The Director of Professional Services will have responsibility for the delivery of Harris School Solutions- Enterprise Financials products to our customers. You will work collaboratively with a motivated, experienced executive team to build an organization that delivers exceptional financial results and long-term organic growth.
What your impact will be:
- Ensure performance against measurable goals for the professional services team in line with business unit growth and profitability targets.
- Regular monitoring & measuring of the priorities, providing coaching and guidance to team members
- Collaborate with various levels of team members to maximize the effectiveness of the business as a whole
- Relentlessly innovate and evolve our implementation strategies to increase the efficiency and flexibility of our implementation services, ensuring we provide a repeatable implementation experience and delight our customers.
- Provide proactive customer follow up, communication & issue management through regular client meetings and check-ins, ensuring contractual obligations are met, risks are mitigated and that a high level of customer satisfaction is maintained.
- Continually evaluate market conditions to bring value added services that will further enhance the customer experience with our products.
- Drive and develop a motivated team of service professionals, building the necessary knowledge, skills and capabilities to execute our business strategies and maintain the highest level of customer satisfaction and profitability.
- Create a work environment that promotes learning, sharing and trust. Build a recognition system that accurately rewards the behaviors that best serve our customers and celebrates wins.
- Develop operations-related plans, budgets, policies and procedures to achieve the organization's customer satisfaction and revenue targets.
- Present financial, project, and customer satisfaction related presentations to senior management.
What we are looking for:
- Direct leadership and experience in the delivery of professional services
- Experience in delivering multiple product solutions and managing a diverse team of professionals
- 8+ years of management experience
- Experience managing groups of 10 people or more; experience developing and promoting managers and leaders
- Demonstrated experience in managing distributed, remote teams
- Experience with remote delivery models and the delivery of cloud solutions
What would make you stand out:
- Experience in implementing ERP/ Financial solutions in the public sector
- K12 financial or human capital experience
Salary Expectations:
- $95,000-$110,000k
What you need to know about the San Francisco Tech Scene
San Francisco and the surrounding Bay Area attracts more startup funding than any other region in the world. Home to Stanford University and UC Berkeley, leading VC firms and several of the world’s most valuable companies, the Bay Area is the place to go for anyone looking to make it big in the tech industry. That said, San Francisco has a lot to offer beyond technology thanks to a thriving art and music scene, excellent food and a short drive to several of the country’s most beautiful recreational areas.
Key Facts About San Francisco Tech
- Number of Tech Workers: 365,500; 13.9% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Google, Apple, Salesforce, Meta
- Key Industries: Artificial intelligence, cloud computing, fintech, consumer technology, software
- Funding Landscape: $50.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Sequoia Capital, Andreessen Horowitz, Bessemer Venture Partners, Greylock Partners, Khosla Ventures, Kleiner Perkins
- Research Centers and Universities: Stanford University; University of California, Berkeley; University of San Francisco; Santa Clara University; Ames Research Center; Center for AI Safety; California Institute for Regenerative Medicine
