Director, Fraud Strategy - Deposits

Happen Bank (formerly LendingClub) is built around a simple purpose: to clear the way to help people turn intention into action, and action into financial progress. That means offering focused products, a frictionless mobile-first experience, and clear terms with no gotchas. Respect and fairness is part of our DNA, and that ideal shapes how we work, how we treat each other, and how we invest in our employees and our community. Join us in using data, bold thinking, and a commitment to innovation to help clear the way for millions of Americans to achieve more.

• Define and lead the deposit fraud strategy across onboarding, identity verification, and money movement channels such as ACH, wires, and Zelle
• Drive outcomes that balance fraud loss prevention with customer experience and conversion, setting clear performance targets and accountability
• Build and evolve data-driven decisioning frameworks using customer behavior, analytics, and third-party signals
• Identify fraud patterns through deep analysis of large, complex datasets and translate insights into scalable strategies
• Evaluate, select, and optimize vendors, data sources, and tools to improve fraud detection and identity confidence
• Partner cross-functionally with Fraud Ops, Product, Engineering, and Data to design, implement, and continuously improve strategies
• Establish KPIs and reporting to measure fraud loss, conversion, and operational efficiency, and communicate insights to leadership
• Improve how the team operates by introducing automation, real-time decisioning, and smarter workflows, including appropriate use of AI

• 10+ years of experience in fraud, risk, or related roles, including 6+ years in people management
• Bachelor's degree or higher, or equivalent combination of education and experience
• Proven experience leading fraud strategy in banking, fintech, payments, or lending with strong understanding of deposit fraud vectors
• You operate at a functional leadership level, setting direction, driving accountability, and making high-impact decisions in ambiguous environments
• Deep expertise in fraud prevention across onboarding, identity verification, and money movement
• Strong analytical mindset with hands-on experience working with large datasets to uncover patterns and drive decisions
• Experience using SQL, Python, R, or similar tools, and building dashboards to track performance
• You have a clear perspective on where AI adds leverage across fraud strategy and have translated that into how teams operate, while maintaining strong judgment and accountability
• You collaborate effectively across teams and bring stakeholders along while driving change
• You take ownership of outcomes and continuously look for ways to improve systems, processes, and results

Nice to Have

• Experience with behavioral biometrics, machine learning, or AI-driven fraud detection
• Familiarity with real-time decisioning platforms and identity graph concepts
• Experience scaling fraud strategy in a high-growth digital banking environment

Work Location
San Francisco
The above locations are eligible offices for this role. The locations have been determined to foster in-person collaboration with this role’s team or the related business lines. We utilize a hybrid work model, and our teams are in-office Tuesdays, Wednesdays, and Thursdays. In-person attendance is essential for this role’s success, and remote placement will not be considered. Happen Bank offers relocation, based on actual job level.
Time Zone Requirements
Primarily PT

While the position will primarily work local hours, Happen Bank is headquartered in Pacific Time and our ideal candidate will be flexible working across time zones when necessary.
Travel Requirements
As needed travel to Happen Bank offices and/or other locations, as needed.
Compensation
The target base salary range for this position is 210,000-245,000. The base salary of the role will be determined by job-related knowledge, experience, education, skills, and location. Base salary is just one part of Happen Bank’s Total Rewards package. You may also be eligible for long-term awards (equity) and an annual bonus (which is based on company performance, employee performance and eligible earnings).
We’re creating new financial services solutions for our members based on fairness, simplicity, and heart, and we treat our employees the same way. We offer a competitive benefits package that includes medical, dental and vision plans for employees and their families, 401(k) match, health and wellness programs, flexible time off policies for salaried employees, up to 16 weeks paid parental leave and more.
#LI-Hybrid
#LI-BC1

Happen Bank is an equal opportunity employer and dedicated to diversity, equity, and inclusion in the workplace. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), gender, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status, political views or activity, or other applicable legally protected characteristics. We believe that a variety of perspectives will make our teams and business stronger as we work together to transform the traditional banking system. 

We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at [email protected]. 

Notice on AI Tool Use 

For select roles and locations, candidate interviews may be recorded, transcribed and summarized by tools such as artificial intelligence (AI) to assist our hiring managers with the application process.

You will have the opportunity to opt out of recording, transcription, and summarization prior to any scheduled interviews. We will not discriminate against you if you choose to opt out.

During the interview, we will collect the following categories of personal information from or about you: contact information, identifiers, professional and employment-related information, sensory information (audio/video recording), and any other categories of personal information you choose to share with us.  We will use this information to evaluate your application for employment.

We will only share your interview, transcription, or summary with persons whose expertise or technology is necessary to process your application, evaluate your fitness for a position, and administer or support the tool. We will not sell your personal information or disclose it to any third party for their marketing purposes.  For more information about how we will handle your personal information, please refer to our Privacy Disclosure.

We will delete any recording of your interview promptly but in no event later than 30 days after making a hiring decision.