Director of Operations

Company Overview

ClickMint is a boutique e‑commerce growth platform headquartered in Malibu, combining proprietary generative‑AI diagnostics with seasoned CRO architects. We detect site friction, design precision tests, and launch A/B and multivariate experiments—delivering rapid ROI through end‑to‑end execution across strategy, creative, analytics, and code. Founded in 2024 by industry veterans, we support scaling eCommerce brands without increasing traffic spend.

Role Overview

As CRO Director at ClickMint, you will lead the design, execution, and scaling of conversion optimization programs. You’ll manage testing strategies, mentor CRO specialists, and collaborate cross-functionally to continuously drive measurable revenue gains.

Key Responsibilities

• Strategy & Leadership
• Define and execute the overall CRO vision, roadmap, and testing strategy aligned with business goals.
• Lead a small team of CRO managers/strategists, fostering an experimentation mindset.Growth RolesMultiplyMii
• Testing & Execution
• Spearhead A/B and multivariate experiments across e-commerce funnels, landing pages, product and checkout flows.
• Use behavioral diagnostics (heatmaps, session recordings, funnel analytics) to prioritize tests and interpret results.
• Leverage ClickMint’s AI‑driven diagnostics and historical data modeling to predict outcomes and project revenue impact.
• Cross‑Functional Collaboration
• Partner with product, UX/UI, engineering, marketing, and analytics to implement test variants and ensure seamless launches.
• Communicate findings, insights, and recommendations to executives and stakeholders.
• Data & Analytics
• Track and report on KPI performance: conversion rates, AOV, revenue uplift, test velocity.
• Conduct quantitative and qualitative research to uncover user friction points.
• Continuous Improvement
• Stay current with CRO best practices, tools, and emerging trends.
• Consistently refine experimentation frameworks and internal processes

Required Qualifications

• Bachelor’s degree in Marketing, Analytics, Business, or related field.
• 7–10+ years in CRO, digital optimization, growth marketing, or e-commerce conversions; minimum 3 years in leadership.
• Deep experience with CRO tool stack (Optimizely, VWO, Hotjar, Crazy Egg, Google Analytics, Adobe Analytics, heatmaps, session recording).
• Proven track record of driving revenue lift through structured experimentation across complex e‑commerce journeys.
• Strong analytical mindset, comfortable translating behavioral data into strategic plans.
• Excellent leadership, collaboration, and communication skills—able to influence at executive level.
• Familiarity with AI‑augmented diagnostic platforms or ability to quickly adapt to proprietary ClickMint tools is a plus.

Ideal Candidate Traits

• Strategic and data-driven with a passion for experimentation and user experience improvement.Growth Roles
• Detail-oriented and metrics‑obsessed with a bias toward action.
• Comfortable in a fast-growing, startup-like environment with cross-functional fluidity.
• Creative thinker and collaborative problem solver.

Compensation & Benefits

• Competitive salary (Malibu-level of pay, commensurate with experience).
• Hybrid schedule: a combination of remote work and in-office days at Malibu HQ.
• Benefits package (health, paid time off, performance bonus).
• Opportunity to shape CRO infrastructure at a high-growth, AI-enabled ecommerce optimization company.

How to Apply

Please submit your resume, a brief cover letter highlighting CRO case studies or results, and any pertinent portfolio links.

Job Type: Full-time

Pay: $145,000.00 - $160,000.00 per year

Benefits:

• Health insurance
• Paid time off
• Professional development assistance

Work Location: Hybrid remote in Malibu, CA 90265