The Director of Partner Success leads post-sales operations, ensuring partner onboarding, retention, and satisfaction through AI-enhanced processes. They develop scalable workflows, collaborate cross-functionally, and manage a team to drive performance indicators like customer satisfaction and retention.
The Revi Mission🚀
Brick-and-mortar retail isn’t dead — it’s evolving. As technology accelerates, the digital and physical worlds are merging into one unified purchasing
layer. At Revi, we believe the real Web 3 is this hybrid world, where every physical purchase has a digital identity, a relationship, and an opportunity for engagement.
As major brands have digitized isolated parts of their customer journey, Revi’s mission is much
bigger: we unify the entire physical purchase journey and enable small businesses to compete at a world-class level. We help businesses use data, AI, and consumer engagement tools to drive profitability, operational efficiency, and customer loyalty — all within a single ecosystem.
Supported by top Silicon Valley investors, Revi is positioned to own a multi-billion-dollar category.
Why Join Revi?🥳
• Work as a direct thought partner to the CEO and executive leadership
• Play a foundational role at a rocket-ship startup that is scaling fast
• Influence culture, hiring, systems design, and world-class processes
• Experience unlimited personal and professional growth
• Join a vision-driven team that believes in big ideas, hard work, high impact, and serving the
businesses in our ecosystem
• Be at the forefront ofAI-driven transformation in the restaurant and retail space
The Revi Role 👨🏾💻👩💻
As Director of Partner Success & Support, you will architect and lead the full post-sales
experience — onboarding, adoption, optimization, support, and long-term retention. You will own the operational structure of Partner Success and Support and ensure these teams operate with an AI-first mindset, integrating automation, AI agents, analytics, and intelligent workflows into every step of the partner journey. This role reports to the CEO and is mission-critical to Revi’s scale.
What you'll do 👷🏾♂️ (AI-First Responsibilities)
- Own Partner Lifecycle & Experience
- Lead the teams responsible for onboarding, success, and support for all Partners post-sale.
- Design repeatable, scalable, AI-enhanced processes for all Partner touchpoints.
- Build systems that anticipate partner needs, drive adoption, and ensure platform stickiness.
- Build AI-Driven Processes & Automation
- Create, automate, and continuously improve communication workflows using AI tools.
- Partner with internal AI teams to integrateAI agentsinto onboarding, support, data analysis, and training.
- Implement predictive insights to identify churn risks, adoption gaps, and growth opportunities.
- Operational Leadership
- Develop detailed onboarding rollout plans and keep all timelines accountable.
- Work with Execs, Product, Eng, AI, and Partner Success Managers to create an optimal end-to-end partner experience.
- Standardize processes, establish AI-enhanced SOPs, and build dashboards that provide real-time visibility into partner health.
- Drive KPIs + Performance Excellence
- Deliver weekly & monthly KPIs such as: TTR, CSAT, NPS, Adoption Rate, Task Completions, Retention, Transaction Growth, Outbound Engagement Metrics
- Use AI-powered analytics to diagnose root causes, improve workflows, and accelerate results.
- Data, Insights & Partner Health
- Interpret internal + external data to optimize lifecycle touchpoints.
- Implement AI-based health scoring, partner segmentation, and proactive engagement triggers.
- Identify partner challenges and propose data-backed solutions.
- Cross-Functional Collaboration
- Work closely with Sales, Marketing, Product, AI, and Engineering to improve system functionality and partner experience.
- Serve as the champion for partner needs as the company builds next-generation AI features.
- Team Leadership
- Manage Partner Success Managers, Implementation Managers, and Support Leads.
- Create a culture of ownership, innovation, and accountability.
- Coach and develop team members to perform at the highest levels.
- Embed AI tools in daily workflows, empowering your team to work faster and smarter.
What We Expect You’ll Bring 😎
- 5+ years in customer success, implementation, operational excellence, or project management
- 2+ years in a senior leadership role managing customer-facing or support teams
- Experience deploying complex technology systems (POS, kiosk, SaaS, multi-location rollouts)
- Familiarity with hardware logistics: shipping, 3PL, installs, and support operations
- Experience with iPad/Android configurations, MDM, troubleshooting
- Strong communication, presentation, and stakeholder-management skills
- Ability to diagnose issues quickly using technical + business reasoning
- Experience supporting SMB & Mid-Market in Retail/Restaurant or e-commerce is a huge plus
- Familiarity with Salesforce
- AI curiosity, adoption, and comfort leveraging AI as a core part of workflows
- Demonstrated ability to build predictive workflows, automated systems, or AI-supported processes (or eagerness to learn)
Our Values
- ❤️Heart– Passion, generosity, and service to others
- 🔨Impact– Innovation, resilience, versatility, and ownership
- 🏆Excellence– Integrity, supreme service, and setting the bar high
Perks & Benefits
- Equity package
- Competitive salary + bonus
- Professional development support
- Medical, dental, vision benefits
- Flexible vacation policy
- Paid holidays
- Team events, off-sites, volunteer opportunities
- 401(k)
Top Skills
AI
Android
Ipad
Mdm
Pos
SaaS
Salesforce
Revi (getrevi.com) San Francisco, California, USA Office
185 Clara St, San Francisco, CA , United States, 94107
Similar Jobs
Cloud • Software
The role involves acting as a strategic HR partner to senior leaders, influencing talent management and organizational design while driving employee engagement, equality initiatives, and data-driven decision making.
Artificial Intelligence • Hardware • Information Technology • Security • Software • Cybersecurity • Big Data Analytics
Onsite engineering internship to support embedded firmware development, testing, and debugging for MIMO MANET radios. Build firmware test environments/scripts, collaborate with cross-functional teams, and learn FPGA/ARM-based radio systems and signal-processing concepts.
Top Skills:
Amd/Xilinx FpgasArm Processor CoresBeamformingChannel EstimationMimo Manet RadiosNetworking ProtocolsSignal Processing AlgorithmsSilvus Streamcaster RadiosWireless Communications Protocols
Artificial Intelligence • Fintech • Payments • Business Intelligence • Financial Services • Generative AI
As Manager, Operations Strategy, you will lead high-impact projects and improve operational efficiency while managing stakeholder alignment across various functions.
Top Skills:
ExcelSQL
What you need to know about the San Francisco Tech Scene
San Francisco and the surrounding Bay Area attracts more startup funding than any other region in the world. Home to Stanford University and UC Berkeley, leading VC firms and several of the world’s most valuable companies, the Bay Area is the place to go for anyone looking to make it big in the tech industry. That said, San Francisco has a lot to offer beyond technology thanks to a thriving art and music scene, excellent food and a short drive to several of the country’s most beautiful recreational areas.
Key Facts About San Francisco Tech
- Number of Tech Workers: 365,500; 13.9% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Google, Apple, Salesforce, Meta
- Key Industries: Artificial intelligence, cloud computing, fintech, consumer technology, software
- Funding Landscape: $50.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Sequoia Capital, Andreessen Horowitz, Bessemer Venture Partners, Greylock Partners, Khosla Ventures, Kleiner Perkins
- Research Centers and Universities: Stanford University; University of California, Berkeley; University of San Francisco; Santa Clara University; Ames Research Center; Center for AI Safety; California Institute for Regenerative Medicine
