Director of Product & Engineering - Long Stays

The hospitality industry is uniquely human, and it deserves technology that’s just as inspiring as the people behind it. At Mews, we’re transforming the industry with a platform that helps hotels run smarter, move faster and create better guest experiences.

You’ll work with smart, curious people who care deeply about what they do. You’ll have autonomy and the trust to make good decisions and move quickly. And you’ll enjoy a real sense of purpose as you see the impact of what we’re building.

If you’re motivated by ownership, curiosity and meaningful impact, and are driven to deliver consistent high performance, you’ll feel at home here.

Let's get into the specifics. It’s impossible to capture every nuance of a role – especially at a rapidly growing company like Mews – but if we had to distil it into a job description (which we do because this is a job description), it would be this:

Long Stays is one of the fastest-growing segments in hospitality, and it runs on software built for entirely different guests. This role exists to change that.

As Director of Product and Engineering, Long Stays, you will own the strategy, product direction, technical architecture and commercial outcomes for this segment at Mews. Long Stays is not a feature — it is a distinct customer type with distinct economics. Hybrid hospitality operators, student accommodation providers, aparthotels, coliving spaces: they are scaling fast, and the operational complexity they face is not well-served by tools built for nightly stays. You will build the capability that changes that.

You will report to the VP of Product and Engineering and be the single accountable owner for Long Stays as a product area. The team is lean. The expectation is that you are in the work — not only setting direction, but writing specs, reviewing what ships, contributing to the hardest problems yourself.

• Own the Long Stays product vision, strategy and roadmap across hybrid hospitality operators, student accommodation, aparthotels and coliving, with direct accountability for ARR growth and product north star metrics.
• Build and own the full resident lifecycle as a product capability: booking and lead-to-lease (monthly booking engine, tenant screening, contracting, guest verification and document collection); move-in and onboarding; billing and payments (recurring billing, SEPA and BACS direct debit, deposit lifecycle, invoice delivery, rent increases); revenue management and hybrid inventory yield; and the tenant self-service portal.
• Drive embedded payments revenue as a shared commercial outcome — working closely with the Fintech division to ensure the right fintech products reach this segment and are adopted.
• Set the technical direction for the tribe: architecture choices, engineering standards, system health. You are the senior technical and product voice here.
• Build and develop a small team of product builders — setting context, developing craft and ensuring each builder can operate with real ownership of their sub-metrics.
• Hire into the tribe as it grows, with full accountability for calibration and performance.
• Align with other tribes on shared infrastructure, coordinate on cross-team work and carry the Long Stays perspective into cross-functional forums across the organisation.

• Experience in both product ownership and hands-on product building — you move between strategy and execution in the same week.
• Technical depth: you can engage seriously with engineers on architecture and system design, and you have clear views on what good engineering looks like in practice.
• A track record in vertical or segment-specific product contexts — you know what it takes to build for a specific customer type and make a credible commercial case for it.
• Experience running a small, high-ownership team where you set the context and each person has real accountability.
• You have gone beyond personal productivity with AI: you have redesigned how you or a team works using AI tools, built approaches others can follow, and you hold outputs to a real standard rather than accepting them at face value.
• Strong commercial instincts — Long Stays has real revenue potential and genuine pricing complexity, and you know how to navigate both.

• Experience in hospitality, property management, short-term rentals, student accommodation or a similarly operationally intensive sector.

Salary ranges are provided in good faith and reflect current market conditions and internal pay structures. Final compensation may be adjusted based on funding, budget constraints, or exceptional candidate qualifications, but will remain within reasonable proximity to the stated range.

This salary disclosure is provided in compliance with applicable pay transparency legislation. We are committed to equal pay practices and prohibit salary history inquiries during our recruitment process.

If the location you're applying from wasn't originally advertised for this role, salary range information is available upon request at any point during the application/interview process - your recruiter will be able to help.

Our success is powered by our incredible people, supported by benefits that help them thrive.

No matter where you’re based, you’ll enjoy:

• Unlimited paid holiday (yes, really)
• Participation in our company share program
• Paid parental leave (6 months fully paid for primary caregivers, 2 months for secondary, available after one year of service)
• An annual Learning budget of €300 (and more for high performers) to support your development
• Monthly "EDGE" time to Explore, Develop, Grow, and Elevate yourself
• A work from anywhere policy with flexibility to work abroad for a few weeks each year
• Relocation options, available after one year
• Flexible, hybrid working options
• A home office setup budget to make your workspace your own and a monthly work-from-home allowance
• Claude tokens, so you can automate workflows and build smarter, more efficient ways of working

You'll receive additional benefits that vary by location, from healthcare and retirement plans to team events, socials and other perks. Ask us about it during your interview process.

We’re an equal opportunities employer. We value teams that reflect the diversity of the customers and communities we serve. Different perspectives make better ideas, stronger products and a more welcoming company.

We also believe transparency is important when deciding if you're the right fit. Mews is an ambitious, high-pressure environment of continuous learning and high standards. Success here requires resilience, adaptability and a willingness to solve difficult problems.

A few things that define how we work:

• High autonomy means high responsibility. People are expected to take ownership and drive outcomes. There isn’t a detailed playbook for everything, and that’s part of what makes the work challenging – and rewarding.
• Change is constant. We’re growing quickly and adapting as we scale. Teams, processes and priorities continue to evolve, and only people who stay curious and agile will thrive.
• We’re remote-first, not relationship-free. Flexibility is core to how we work, but strong relationships still matter. Our teams are global, so we need expert collaborators and communicators to help us move forward together.
• AI is an integral part of our processes. It’s not here to steal people’s jobs, but to amplify efficiency and productivity. We’re motivated to proactively use the technology to seek out better ways of working and share our findings with the rest of the company.

If there's anything we can do to support you during the application process, let us know.

We don't discriminate on the basis of race, religion, colour, nationality, gender, sexual orientation, age, marital status, veteran status, disability or any other protected characteristic.

One final thing: don't hold back. If you don't meet 100% of the criteria in this job description but you're certain you could make a big impact, apply. Everyone should have equal access to opportunities, and we're committed to providing an inclusive experience.

If Mews sounds like the kind of environment where you'd thrive, we'd love to hear from you.