The Director of Product Management will lead the Scrum Team to develop operational strategies and manage the Salesforce ecosystem, ensuring effective customer success and service delivery. Collaborating with internal teams, the role involves driving product roadmaps and executing solutions for operational workflows.
The Director, Product Management will partner with internal teams and operational leaders to design and build an infrastructure that will support day-to-day operations of the company as a means to meet client needs and drive customer value. This role is critical in leading the Scrum Team - Field Success Enablement and related workstreams.
In this role, you will help figure out how to best combine people, processes, and technology to strengthen Aledade’s effectiveness as the company grows in size and complexity. You will bridge the gap between business strategy and technical execution, ensuring our Salesforce ecosystem provides the "operational backbone" necessary for our front-office teams—specifically in a field-facing, Customer Success, and Customer Service context—to deliver world-class service to our practices.
You will lead discovery and execution of functional solutions through a strong collaboration with internal teams. The Director, Product Management will be required to balance competing needs of multiple teams and stakeholders while keeping focused on our broader mission to empower independent primary care providers with leading technologies and data-driven insights.
Primary Duties:
- Understand the Problem Space: Work with business teams to understand key cross-functional operational workflows, perform current state assessments, and identify gaps to address, particularly in field-facing and customer service contexts.
- Drive Strategy and Propose Cross-functional Solutions: Own and execute the product roadmap for the Field Enablement workstream, including the development of capabilities such as account management and customer success. Distill product strategies into actionable concepts, timelines, and projects. Build and maintain short- and long-term roadmaps that deliver maximum value with minimum risk.
- Salesforce & Agentic Leadership: Act as the primary product authority for Salesforce Service Cloud implementation, ensuring a field-facing orientation that empowers Performance Coaches and for our practices. Drive the vision and delivery of Agentic AI and automation within Salesforce, focusing on "Agent" capabilities (e.g., Salesforce Agentforce) that provide proactive intelligence, automate manual tasks, and optimize customer workflows.
- Manage and Execute: Work with functional leaders from multiple operational teams to plan and execute the rollout of new workflows to users. Assist business leaders with documentation, training, and other support to manage changes. Partner with engineering leaders on the data teams to drive changes to our data infrastructure to support operational workflows.
- Communicate: Lead product forums and regular Steering Committee meetings and business council meetings with senior leaders in Product and Operations to gain buy-in, align plans, and make trade-off decisions between competing priorities.
Minimum Qualifications:
- 12+ years of experience in product management or process innovation roles.
- 6+ years of related leadership experience.
- Deep experience with Salesforce (Admin or Consultant certification preferred).
- Proven track record of delivering CRM transformations in a field-facing, Customer Success, or Customer Service context.
Preferred Knowledge, Skills and/or Experience:
- Strong Nice-to-Have: Focus on Agentic Experience—leveraging Salesforce Agentforce, Einstein, and Flow to automate workflows and provide predictive insights.
- Strong Nice-to-Have: Experience in health-care, life sciences, and related industries. Clinical experience is a huge plus.
Experience in customer success, client performance management, or client operations. - Demonstrated ability to lead cross-functional teams through the product development lifecycle, ideally in a Scaled Agile (SAFe) environment.
- Ability to make well-informed decisions about strategy, priorities, and roadmap investments and motivate teams to deliver on the vision you’ve created.
- Experience building and advocating for business strategies to solve complex, enterprise-wide problems.
- Experience championing a point-of-view and gaining alignment across senior-level stakeholders.
- Strong analytical skills, with a proven ability to set and drive quantitative goals.
Physical Requirements:
Sitting for prolonged periods of time. Extensive use of computers and keyboard. Occasional walking and lifting may be required.
Who We Are:
Aledade, a public benefit corporation, exists to empower the most transformational part of our health care landscape - independent primary care. We were founded in 2014, and since then, we've become the largest network of independent primary care in the country - helping practices, health centers and clinics deliver better care to their patients and thrive in value-based care. Additionally, by creating value-based contracts across a wide variety of health plans, we aim to flip the script on the traditional fee-for-service model. Our work strengthens continuity of care, aligns incentives and ensures primary care physicians are paid for what they do best - keeping patients healthy. If you want to help create a health care system that is good for patients, good for practices and good for society - and if you're eager to join a collaborative, inclusive and remote-first culture - you've come to the right place.
What Does This Mean for You?
At Aledade, you will be part of a creative culture that is driven by a passion for tackling complex issues with respect, open-mindedness and a desire to learn. You will collaborate with team members who bring a wide range of experiences, interests, backgrounds, beliefs and achievements to their work - and who are all united by a shared passion for public health and a commitment to the Aledade mission.
In addition to time off to support work-life balance and enjoyment, we offer the following comprehensive benefits package designed for the overall well-being of our team members:
Flexible work schedules and the ability to work remotely are available for many roles
Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners
Robust time-off plan (21 days of PTO in your first year)
Two paid volunteer days and 11 paid holidays
12 weeks paid parental leave for all new parents
Six weeks paid sabbatical after six years of service
Educational Assistant Program and Clinical Employee Reimbursement Program
401(k) with up to 4% match
Stock options
And much more!
At Aledade, we don’t just accept differences, we celebrate them! We strive to attract, develop and retain highly qualified individuals representing the diverse communities where we live and work. Aledade is committed to creating a diverse environment and is proud to be an equal opportunity employer. Employment policies and decisions at Aledade are based on merit, qualifications, performance and business needs. All qualified candidates will receive consideration for employment without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical conditions related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, or sexual orientation.
Privacy Policy: By applying for this job, you agree to Aledade's Applicant Privacy Policy available at https://www.aledade.com/privacy-policy-applicants
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