Directs a hotel’s sales and marketing department to maximize revenue and achieve budgeted goals. Develops sales strategies, marketing plans, forecasts, rate-management procedures, and outside-sales programs. Oversees group servicing, trains and holds sales staff accountable, coordinates with hotel leadership, and promotes guest service. Requires strong communication, leadership, organizational, computer, and relationship-management skills. Some travel and varying schedules may be required.
Job Summary & Responsibilities
Knowledge, Skills and Abilities:
This job description is not an exhaustive list of all job functions that are required of an employee in this position. Therefore, other duties may be asked of an employee in this position from time to time.
Position Summary:
The Director of Sales administers, directs, manages and controls the sales and marketing department to maximize sales revenue for the hotel and ensure an aggressive approach by all sales staff to meet budgeted goals and key hotel drivers.
While the Director of Sales reports directly to the General Manager, the Regional Sales and Marketing Manager will interface and assist in the direction of the Sales and Marketing function at the property.
Core Responsibilities:
The Director of Sales administers, directs, manages and controls the sales and marketing department to maximize sales revenue for the hotel and ensure an aggressive approach by all sales staff to meet budgeted goals and key hotel drivers.
While the Director of Sales reports directly to the General Manager, the Regional Sales and Marketing Manager will interface and assist in the direction of the Sales and Marketing function at the property.
Core Responsibilities:
- Develop sales strategies for property, including targeted market segments, rate management, solicitation procedures and advertising.
- Develop a realistic annual marketing plan, forecast with monthly reviews to update and modify as required by market conditions.
- Emphasize control procedures and yield management to assure a proper balance of rate availability to market demand.
- Establish and executive an effective outside sales program.
- Direct internal servicing of groups.
- Act in concert with hotel management team and property General Manager.
- Train all sales and marketing staff, holding them accountable to actionable results.
- Work in a cooperative and friendly manner with fellow associates.
- Practice a culture of guest service in all you do; promote courtesy, good will and a positive attitude in each and every encounter.
- Perform any reasonable request as assigned or directed by General Manager.
Knowledge, Skills and Abilities:
- Strong business communication and presentation skills, both verbal and written
- 3 years proven hotel sales experience, demonstrating proven creative thinking and results driven leadership skills
- High work ethic and self-initiative
- Strong computer skills in Microsoft Suite
- Some travel may be required
- Regular attendance according to established guidelines
- May be required to work varying schedules to reflect the business needs of the property
- Must possess basic computational ability
- Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
- Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times
- Ability to participate in, and at times lead departmental and/or hotel team meetings
This job description is not an exhaustive list of all job functions that are required of an employee in this position. Therefore, other duties may be asked of an employee in this position from time to time.
Salary range 125k-145k depending on experience.
Preferred QualificationsPhysical Requirements:
- Sit, stand and walk for varying lengths of time
- Lift approximately ten (10) pounds
- Good communication skills, both written and verbal
- Grasping, writing, standing, sitting, walking, repetitive motions, pulling, pushing, listening and hearing ability and visual ability
- Must have finger dexterity to be able to operate office equipment such as computers, printers, multi-line phone, filing cabinets, photocopiers and other office equipment as needed
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