Disputes Operations & Strategy

OnePay is the consumer fintech trusted by millions of Americans to make money better.

Our financial system is broken. High fees, low rates, and too few ways to actually grow your money. We’re fixing it. And we’re moving fast.

We’re an all-in-one financial services platform that brings together banking, high-yield savings, credit cards, point-of-sale lending, investing, and crypto in one place. We also partner with employers, HCM providers, gig platforms, and others to deliver embedded financial services to millions of employees and frontline workers.

We’re backed by Walmart, the world’s largest retailer, and Ribbit Capital, one of fintech’s most respected investors, giving us rare scale, distribution, and the opportunity to build something truly category-defining.

But what really sets OnePay apart is how we move. Our customers don’t have time to wait… and neither do we. This place moves fast, and we’re looking for people who are:

• Ready to run

• Hungry and driven by urgency

• Exceptional at what they do, with low ego

• Comfortable operating in motion

The Disputes Operations & Strategy role will manage day to day operations and execute our overall strategy for dispute related workflows and servicing. This role will impact OnePay’s vision by delivering simple, scalable, and customer focused solutions to improve our disputes operations as well as improve customer facing and agent facing tooling to reduce regulatory, operational and fraud risks. You will work closely with various teams to manage disputes intake, investigations, chargebacks, and resolution across all product offerings at OnePay.

This role is responsible for:

• Managing daily back office operations for disputes workflows across debit and card products.

• Being a subject matter expert who can review and resolve escalations that require advanced investigations.

• Identifying opportunities, building business cases, and prioritizing initiatives to improve quality and efficiency.

• Performing root cause analysis when issues arise and creating quick workarounds while driving permanent solutions.

• Working with internal stakeholders to understand upcoming product launches/changes and potential impacts to dispute processing.

• Delivering on operational strategy initiatives and optimizing case management systems.

• Communicating plans, progress, and decisions to internal stakeholders and executives.

• Additional duties as assigned by leadership.

• 5+ years as an operations leader in the disputes/fraud space.

• Experience managing large back office operations and BPO vendors.

• Working knowledge of industry best practices (fraud & disputes lifecycle) and network rules and chargeback processes (Mastercard)

• Working knowledge of regulatory requirements (Regulation E and Regulation Z).

• Comfortable managing competing priorities and urgent requests.

• An act-like-an-owner mentality. We have a bias toward taking action.

• A high level of integrity and ability to manage sensitive information.

• Self-motivated, analytical thinker with exceptional attention to detail.

• Initial Interview with Talent Partner

• Technical or Hiring Manager Interview

• Team Interview

• Executive Interview

• Offer!

To build technology and products that are used and loved by people and solve real-world problems, we need to build a team with many different perspectives and experiences. We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us at [email protected].