Serve as the primary analyst for eClinicalWorks EHR and practice management systems. Gather requirements, optimize clinical and revenue cycle workflows, configure modules and reports, troubleshoot issues, document specifications, support upgrades, conduct testing, train users, and coordinate implementations. The role partners with clinical, billing, administrative, and IT teams while ensuring HIPAA compliance and supporting healthcare reporting, interoperability, and operational improvements.
WHO WE ARE
NeueHealth is a value-driven healthcare company grounded in the belief that all health consumers are entitled to high-quality, coordinated care. By uniquely aligning the interests of health consumers, providers, and payors, we help to make healthcare accessible and affordable to all populations across the ACA Marketplace, Medicare, and Medicaid.
NeueHealth delivers clinical care to health consumers through our owned clinics – Centrum Health and Premier Medical – as well as unique partnerships with affiliated providers across the country. We also enable providers to succeed in performance-based arrangements through a suite of technology and services scaled centrally and deployed locally. Through our value-driven, consumer-centric approach, we are committed to transforming healthcare and creating a better care experience for all.
Job Summary
We are seeking an experienced eCW Business Systems Analyst to implement, support, optimize, and enhance our eClinicalWorks — eCW — Electronic Health Record and Practice Management systems. This role will serve as a liaison between clinical, operational, revenue cycle, and technical teams to analyze business needs, document requirements, improve workflows, and support system configuration, testing, training, and issue resolution.
The ideal candidate has strong healthcare operations knowledge, hands-on experience with eClinicalWorks, and the ability to translate business requirements into effective system solutions.
Key Responsibilities
- Serve as the primary business analyst for eClinicalWorks EHR and Practice Management workflows.
- Partner with clinical, administrative, billing, and IT stakeholders to gather, analyze, and document business requirements.
- Evaluate current workflows and recommend process improvements using eCW functionality.
- Support configuration, maintenance, and optimization of eCW modules, templates, order sets, forms, reports, and workflows.
- Analyze system issues, troubleshoot problems, and coordinate resolution with internal teams and eCW support.
- Document functional specifications, workflow diagrams, test scripts, user stories, and business process documentation.
- Assist with system upgrades, patches, enhancements, and new feature implementations.
- Conduct user acceptance testing — UAT — and validate system changes before production deployment.
- Support data analysis, reporting, dashboards, and operational metrics using eCW reporting tools or related systems.
- Provide training, guidance, and support to end users on eCW workflows and best practices.
- Work closely with revenue cycle teams to support billing, claims, eligibility, scheduling, referrals, and payment workflows.
- Ensure system changes comply with healthcare regulations, HIPAA requirements, and organizational policies.
- Participate in project planning, status updates, risk identification, and implementation activities.
- Maintain strong documentation of system configurations, workflows, issues, and resolutions.
Required Qualifications
- Bachelor’s degree in Healthcare Administration, Information Systems, Business, Computer Science, or related field; equivalent experience may be considered.
- 3+ years of experience as a Business Systems Analyst, Clinical Systems Analyst, or Healthcare IT Analyst.
- Hands-on experience with eClinicalWorks — eCW EHR and/or Practice Management systems.
- Strong understanding of healthcare clinical workflows and/or ambulatory practice operations.
- Experience gathering requirements, documenting workflows, and supporting system enhancements.
- Knowledge of EHR configuration, testing, issue resolution, and end-user support.
- Familiarity with HIPAA and healthcare data privacy requirements.
- Strong analytical, problem-solving, and communication skills.
- Ability to work with cross-functional teams including clinicians, front office, billing, IT, and leadership.
- Proficiency with Microsoft Office tools such as Excel, Visio, PowerPoint, and Word.
Preferred Qualifications
- Experience supporting eCW upgrades, migrations, or implementation projects.
- Knowledge of revenue cycle workflows including scheduling, eligibility, claims, coding, billing, denials, and payments.
- Experience with reporting tools, SQL, dashboards, or healthcare analytics.
- Understanding of HL7 interfaces, APIs, lab interfaces, and interoperability standards.
- Experience with patient portals, telehealth, referrals, document management, and care coordination workflows.
- Certification or training in eClinicalWorks is a plus.
- Experience working in ambulatory care, physician group, or multi-specialty practice environment.
As an Equal Opportunity Employer, we welcome and employ a diverse employee group committed to meeting the needs of NeueHealth, our consumers, and the communities we serve. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Similar Jobs
Aerospace • Hardware • Robotics • Software
Build a high-performance frontend data platform for exploring and analyzing hardware telemetry. Develop React and TypeScript applications, interactive time-series visualizations, data visualization plugins, complex application state management, and LLM-assisted analysis workflows. Collaborate directly with hardware engineers and customers to define interfaces, prototype workflows, demonstrate features, and incorporate feedback into product development.
Top Skills:
LlmsReactTypescript
AdTech • Big Data • Marketing Tech • Analytics • Big Data Analytics • Consumer Packaged Goods (CPG)
Supports campaign setup and performance operations by managing application setup components, coordinating cross-functional feedback, troubleshooting technical issues with Engineering and Product, partnering with Analytics on consumer targeting, and identifying error trends. The role is fully remote but limited to Colorado residents, offers up to 25 hours per week, and requires occasional weekend availability.
Top Skills:
ExcelGoogle Suite
AdTech • Big Data • Marketing Tech • Analytics • Big Data Analytics • Consumer Packaged Goods (CPG)
Manages application setup, coordinates cross-departmental feedback, troubleshoots technical issues with Engineering and Product, supports consumer targeting with Analytics, and identifies error trends to improve procedures and reduce operational costs.
Top Skills:
ExcelGoogle Suite
What you need to know about the San Francisco Tech Scene
San Francisco and the surrounding Bay Area attracts more startup funding than any other region in the world. Home to Stanford University and UC Berkeley, leading VC firms and several of the world’s most valuable companies, the Bay Area is the place to go for anyone looking to make it big in the tech industry. That said, San Francisco has a lot to offer beyond technology thanks to a thriving art and music scene, excellent food and a short drive to several of the country’s most beautiful recreational areas.
Key Facts About San Francisco Tech
- Number of Tech Workers: 365,500; 13.9% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Google, Apple, Salesforce, Meta
- Key Industries: Artificial intelligence, cloud computing, fintech, consumer technology, software
- Funding Landscape: $50.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Sequoia Capital, Andreessen Horowitz, Bessemer Venture Partners, Greylock Partners, Khosla Ventures, Kleiner Perkins
- Research Centers and Universities: Stanford University; University of California, Berkeley; University of San Francisco; Santa Clara University; Ames Research Center; Center for AI Safety; California Institute for Regenerative Medicine
