Email Creative Ops

We are seeking a detail-obsessed Email Creative Ops who can execute email marketing campaigns with precision, speed, and high quality. You will work under the direction of a Campaign Strategist to configure creative assets and continuously optimize and split test based on performance data.

If you're driven by performance, have a strong sense of urgency, and take pride in accurate, error-free execution, this role is for you.

What You'll Do 

• Build and configure email creatives to meet internal standards and industry best practices
• Follow detailed directions from the Campaign Strategist to implement campaigns precisely and on time
• Code responsive email templates using HTML and CSS
• Test and optimize subject lines, headers, from lines, body content/code, and URLs
• Monitor creative performance, inbox placement, and spam rates
• Perform quality assurance (QA) checks on all emails prior to deployment
• Track and analyze performance metrics and raise flags proactively when issues are detected
• Conduct regular research and apply optimizations to help exceed internal goals & industry averages
• Ensure campaign accuracy, compliance (e.g., CAN-SPAM), and alignment with deliverability best practices as well as with internal compliance department guidelines

• Strong working knowledge of HTML and CSS for email template development
• Meticulous attention to detail and a strong QA process
• Fluent in English, with excellent written communication
• Demonstrated ability to work independently and follow instructions without micromanagement
• Strong multitasking skills and a sense of urgency
• High availability — must be reachable and responsive, this may include some off hours (i.e on weekends if issues arise)
• Strong common sense and ability to make smart, informed decisions independently
• Clear obsession with optimization, accuracy, and continuous performance improvement

At Fluent, we like what we do, and we like who we do it with. Our team is a tight-knit crew of go-getters; we love to celebrate our successes! In addition, we offer a fully stocked kitchen, catered lunch, and our office manager keeps the calendar stocked with activity-filled events. When we’re not eating, working out, or planning parties, Fluent folks can be found participating in networking events, and bonding across teams during quarterly outings to baseball games, fancy dinners, and a variety of activities. And we have all the practical benefits, too…

• Competitive compensation
• Ample career and professional growth opportunities
• New Headquarters with an open floor plan to drive collaboration
• Health, dental, and vision insurance
• Pre-tax savings plans and transit/parking programs
• 401K with competitive employer match
• Volunteer and philanthropic activities throughout the year
• Educational and social events
• The amazing opportunity to work for a high-flying performance marketing company!

Salary Range: $55,000 to $75,000 (CAD) + Bonus - The base salary range represents the low and high end of the Fluent salary range for this position. Actual salaries will vary depending on factors including but not limited to location, experience, and performance.

Candidates may be at risk of targeting by malicious actors seeking personal information. Fluent recruiters will only reach out via LinkedIn or email with an @fluentco.com domain. Any outreach by Fluent via other sources (e.g. text, other domains etc) should be ignored.

Fluent participates in the E-Verify Program. As a participating employer, Fluent, LLC will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Fluent, LLC follows all federal regulations including those set forth by The Office of Special Counsel for Immigration-Related Unfair Employment Practices (OSC). The OSC enforces the anti-discrimination provision (§ 274B) of the Immigration and Nationality Act (INA), 8 U.S.C. § 1324b.